A business analyst's wet dream
May 24, 2018

A business analyst's wet dream

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pega Platform

The Pega Platform is implemented for our clients by our Pega consultants. The platform is used by analysts, developers and a number of other roles within a single Pega implementation project. While Pega addresses a variety of business problems, I've found that intelligent next best action is currently the hottest pain point which Pega helps to solve.

Pros

  • It is exceptionally easy to translate business requirements into development items inside the Pega Platform. This speeds up development projects considerably.
  • Process building tools are much more intuitive than in other CRM systems I've come across. Again, this makes new development quicker
  • The UI is very responsive and stable for a browser application.

Cons

  • The training website is confusing to navigate.
  • The use case & added value for many features is unclear OR explained insufficiently
  • I would like to see more 3rd party applications and other "out-of-the-box" add-ons like in Salesforce.
  • Considerable reduction in application implementation time due to the direct capture of business objectives
  • Fewer defects because of Pega guardrails
  • Increased customer satisfaction due to the points mentioned above
I think Pega has the edge on business process management features. I would also recommend Pega for financial industry players, especially in the B2C environment and banks/teams working with smaller businesses. Obviously, Salesforce has a massive ecosystem with a number of benefits, but I wouldn't hold it against Pega at this point. Salesforce also has betters tool for high-level management reporting.
As a business analyst/functional consultant, I love to use the Pega Platform because I can capture business requirements straight into the system. I can also construct processes in the system on the basis of process mapping workshops. Therefore, I don't need to use intermediate visualization tools like MS Visio. I think the one domain where Pega Platform is behind its competitors is producing decision-making material (reports & analytics) for high-level executives.

Pega Platform Feature Ratings

9.3
Process designer
10
Process simulation
10
Business rules engine
9
SOA support
8
Process player
10
Form builder
9
Model execution
9
10.0
Social collaboration tools
10
8.0
Dashboards
8
Standard reports
8
Custom reports
8
Content Management Capabilties ()
Not Rated

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