Looking through our Product with "pink" colored glasses!
April 16, 2018

Looking through our Product with "pink" colored glasses!

Lyla Rozelle | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

We use Pendo for user analytics, in-app messaging, and guidance. Our whole organization touches Pendo in some way, but our main users are the Product and Customer Success teams. Customer Success is easily able to pinpoint what their accounts/users are doing and now it affects their interactions with the customer, and Product is easily able to see how users interact with the app so we can target change. It definitely gave us a window into how people were interacting with the app, before we had Pendo we were just flying blind.
  • Embedded heatmaps and feature tagging are very intuitive, I've used other systems that involve engineering effort to track events and it is very time-consuming and cumbersome.
  • Easy to use navigation and visibility into account activity.
  • Tracking behavior through funnels and paths.
  • Guide creation and management (they are working on this though).
  • Groups and managing groups.
  • More integrations and a configurable customer health score.
  • We were able to easily target feature improvements based on actual usage data.
  • Using NPS we were able to increase customer advocacy.
  • Salesforce integration has helped us increase upgrades, renewal rates, and adoption thru targeted messaging.
I prefer Pendo strongly to all the above competitors. We came from WalkMe and it was a nightmare of a tool, slow, horrible analytics, no real SFDC integration, and an unintuitive guide builder. I found Pendo's analytics much easier to understand than Appcues and Totango isn't really a direct competitor but there is some overlap and we use them as well.
Pendo is great for businesses who want to have data-driven product roadmaps, customer success interactions, and marketing materials. It doesn't make sense as solely as a tool to guide or educate users. If you're comparing against WalkMe or Totango, Pendo is really the only solution that does the analytics, SFDC integration, and in-app messaging well.