Happy User!
April 17, 2018

Happy User!

Cristal Ghitman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

I use Pendo.io every day to check very specific metrics of engagement with our product. It not only allows me to report to my customers how their team is doing with our system, but it also helps me understand the areas in which we can train and support our customers more. Other people across my organization use it for understanding and prioritizing development, maximizing customer engagement, and tracking specifics related to new releases and enhancements. I find it to be one of the most valuable tools we have for managing the success of our accounts!

Pros

  • Reports are highly customizable
  • Easy to understand and Navigate
  • The program moves quickly and provides great data

Cons

  • Guides are a little difficult to understand without training
  • It gives us great data
  • It helps us easily understand what is important to our customers
Pendio.io is really well suited to driving conversations with customers and using the information you get to develop specific training and recommendations. For us, knowing that a customer isn't using a particular feature of our product can affect development internally and training externally. There are areas of our product that cannot be measured in Pendio.io, such as support calls, and we use other systems to track those.

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