Pendo.io review for a SaaS company

It's really clean and consistent, all modules follow a pattern so every module has some similarity. The menus are well organized, feature descriptions are clear and it's easy to access the help center to fully understand how to use a feature. The help center documentation is always updated and clear. There are some small details that could be improved like the way we create create a custom segment inside a guide, once you select "custom segment", nothing happens, and after some time you might found out that there is and small edit icon when you hover on it and you are able to setup a custom segment clicking on it. The whole Pendo.io designer experience could be improved, removing the necessity to find github official guides with scripts that change guide polls behavior.

Pendo.io does a really good job with data, it's easy to use, great flexibility when creating dashboards and reports, it has multiple integrations with different platforms and support for API integrations aswell. Pendo.io is not so good with the Guides and Resource center module. It offers a lot of customization but it needs some technical knowledge to fully use those tools. We are able to do what we want but it's not something easy to explain for a PMM how they can transform a radio button poll into a checkbox poll (it needs to use some JS but it's not the end of the world, just creates a big barrier for people who don't have any technical knowledge).