Item: PeopleFluent
Rating: 9
Author: Shreshthi Mehta, PMP®, PHR®

Overall Satisfaction with PeopleFluent Mirror Suite for Talent Management

Use Cases and Deployment Scope

We use PeopleFluent for performance management for the whole organization. We have 3 performance management cycles for staff and providers. Some employees are evaluated annually on a certain date, some other annually based on their date of hire, while some other annually based on their birth date. PeopleFluent has helped us build different evaluation plans based on the employee profile. It has reduced and almost eliminated paper-based evaluations. The employees are located across 35 locations. Having a centralized performance evaluation system has streamlined the process of talent management.

Pros and Cons

Pros

The ability to push reviews forwards and backward using workflows. The "reopen forms" is a great feature.
Multi-rater competency evaluation and tracking.
The ability to configure alerts so that employees know what actions to undertake while submitting the review.
Adding goals and removing goals.
Ability to capture weekly/ monthly performance reviews for both employees and managers.
The plans are easy to set up and forms do not require knowledge of computer programming.

Cons

While PeopleFluent has many fields that serve the purpose, it is difficult to create custom fields.
The format of forms is fixed and there is less scope to change the look and feel of the form.
The system is great but we had to create custom training documents to show and educate the users on how to navigate through the system. The documents available from PeopleFluent were helpful to administrators to understand the system but could not be shared with everyone.

Return on Investment

The ability to run reports has streamlined the merit process.
Managers can review past performance evaluations without any hassles.
It is easy to delegate reviews when an employee has more than one manager.

Support Rating

In my experience, the support team was very prompt and helpful. They had good subject matter expertise and were able to troubleshoot immediately. At times we wanted some enhancements but it was not possible due to product limitations. But, the support team was helpful in suggesting alternatives for our requirements.
The customer support staff was also very polite and friendly.

Key Insights

Do you think PeopleFluent delivers good value for the price?

Yes

Are you happy with PeopleFluent's feature set?

Yes

Did PeopleFluent live up to sales and marketing promises?

Yes

Did implementation of PeopleFluent go as expected?

Yes

Would you buy PeopleFluent again?

Yes

Other Software Used

Wrike, Microsoft Power BI, Kronos Workforce Ready

Likelihood to Recommend

PeopleFluent has eliminated the use of paper reviews. It is also eliminated the use of scanning, emailing or interoffice mail. It is a great tool for communication and I highly recommend it. However, in some ways, the product can be improved. Some processes are tied to each other and could function in tandem. For example, while completing the self-review, the employee has to capture multi-raters. If self-review is submitted without listing multi-rater names then multi-rater review has to be captured separately on paper. In my opinion, these two processes can be different. Multi-raters should be added/removed/modified after submitting self-review.

PeopleFluent Feature Ratings

Comments

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PeopleFluent for Performance Management