My Playvox Review
August 27, 2021
My Playvox Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
Playvox is being used mostly by the workers responsible for customer experience. In my area, Quality Assurance, we use it to monitor the contact with the clients in our official service channels. In these "evaluations", we suggest what our employers could do to get better and we reinforce what they are doing right. Also, we use Playvox as a guide to all our procedures and to give new information.
- Flexibility to do whatever you want to do.
- Give new information to the users of your company.
- It can be used as a workspace.
- Workload.
- Interactions.
- Learning (legacy).
- We are able to develop customer service.
- Playvox can be used to analyze the data of our agents.
- It can be used to apply training sessions.
My company chose Playvox because it is easy to use. It is very intuitive and everyone in the company can easily access.
Do you think Playvox delivers good value for the price?
Not sure
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes