1. Home
  2. Call Center Workforce Optimization Software
  3. Playvox Reviews
  4. User Review of Playvox
Playvox: a daily love
September 10, 2021

Playvox: a daily love

Ana Pirola | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

Playvox is used by all teams in the company. We use it as research material, as it contains all the procedures that must be followed by the company's agents to provide the best service to our bank's customers. We accessed Playvox, researched the subject and explained to the customer about his doubt.
  • Information.
  • Tool easy of understanding.
  • Detailing.
  • Option to set the Playvox announcements language.
  • Being able to open notifications in a new tab.
  • More detailed profile.
  • Increased productivity.
  • Customers more satisfied with the service.
  • Provides greater knowledge to the company's attendants.

Do you think Playvox delivers good value for the price?

Not sure

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

I wasn't involved with the implementation phase

Would you buy Playvox again?

Yes

Playvox is a great tool, as it helps and contributes to the company's attendants to provide a clear service, demonstrating mastery and security on the subject discussed. All topics that involve our operation, for everyone to access whenever they see fit, are available on Playvox and it's an excellent resource.