TrustRadius Insights
GuildQuality is a valuable tool for businesses looking to improve their service and customer satisfaction. Users have found that the …
Overview
What is GuildQuality?
GuildQuality, an EverCommerce brand, is customer satisfaction surveying, performance reporting, and marketing for quality-minded home builders, remodelers, and service providers.
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What is GuildQuality?
GuildQuality, an EverCommerce brand, is customer satisfaction surveying, performance reporting, and marketing for quality-minded home builders, remodelers, and service providers.
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Product Details
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- Integrations
- Competitors
- Tech Details
What is GuildQuality?
GuildQuality is software to help users ask customers the best survey questions, Learn from satisfaction data, promote the strongest reviews, and grow through lead generation. Operating for nearly two decades, the software boasts users among over 15,000 home builders, remodelers, and home service providers.
GuildQuality Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Phone surveys
- Supported: Survey templates
- Supported: Custom logo/branding
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Question bank
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
Survey Integrations Features
- Supported: Social media integration
- Supported: Testimonials widget
Survey Automation Features
- Supported: Notifications and alerts
GuildQuality Screenshots
GuildQuality Video
What is GuildQuality?
GuildQuality Integrations
GuildQuality Competitors
GuildQuality Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
GuildQuality is a valuable tool for businesses looking to improve their service and customer satisfaction. Users have found that the software helps them identify issues in their processes and follow up with the people involved to fix them, ultimately improving service to clients. By evaluating their performance and sharing results with staff, users are able to pinpoint areas of improvement and work towards enhancing their overall quality and processes. The concept behind the service provides valuable feedback that users may not have otherwise received, allowing them to understand what is working and what is not in their business. In addition, GuildQuality offers training and continuing education for workmen, customer insights, and a powerful sales tool, giving users a comprehensive solution for enhancing their operations.
One of the key benefits of GuildQuality is its ability to gauge customer satisfaction and identify areas that need improvement. Users appreciate the credibility that GuildQuality gives to their customers and find it helpful in identifying specific areas for enhancement. The software is easy to use and provides valuable feedback from clients, enabling users to spot areas for improvement and take corrective actions. Moreover, GuildQuality assists in the sales process by allowing users to share customer feedback with new clients, showcasing their quality and customer service. This not only helps attract prospective clients but also instills a sense of trust by demonstrating the company's commitment to transparency and continuous improvement.
Customer feedback is an essential component in any business's growth strategy, and GuildQuality streamlines the process by offering a simple customer submittal process while delivering valuable feedback from clients. Users have found GuildQuality representatives to be incredibly helpful and responsive, assisting them during setup as well as addressing any questions or concerns they may have along the way. Furthermore, the software has made a significant difference in companies' customer satisfaction ratings by facilitating the identification of strengths and weaknesses at both an organizational level as well as by individual sales representative. This has resulted in improved service, increased survey response rates, and a more enjoyable experience for both the business and its clients. Ultimately, GuildQuality helps businesses build a culture of excellence by providing them with the necessary tools and insights to continuously enhance their quality, customer service, and overall success.
Strong response rate and detailed feedback: Several users have found that using GuildQuality as a third-party provider for customer feedback has resulted in a stronger response rate compared to in-house surveys. They appreciate receiving more detailed feedback, which helps their team identify successes and areas for improvement.
Impartial measurement of customer satisfaction: Customers value the fact that GuildQuality allows them to measure customer satisfaction impartially. By reaching out to customers through various channels such as phone, text message, and email, the software increases the chances of receiving unbiased feedback.
Easy-to-use interface with actionable insights: Reviewers consistently mention that GuildQuality's software is easy to use and automated, making it effortless to aggregate client reviews. The user-friendly interface with helpful filters allows them to drill into survey data and obtain actionable insights for improving their services.
Difficult Zapier Integration: Some users have reported difficulty setting up Zapier to quickly link programs, which has resulted in the need to manually submit customer information. This process is tedious and time-consuming.
Limited Review Export Options: Several users have expressed that exporting reviews to Excel can be difficult as they cannot select which fields they wish to export. As a result, the current system feels clunky and takes more effort than necessary.
Negative Reviews Withheld: According to some users, GuildQuality withholds negative reviews from their platform leading consumers into a false sense of trust.