Probably best suited for a very large company.
September 06, 2022
Probably best suited for a very large company.
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Podium
We use Podium for text messages from customers who go to our website, review links to Facebook and Google and intra-office-to-field-technicians communication. This solved our problem of not getting enough reviews on Google that we needed. We don't advertise at all, so we needed our Google numbers up. We also use it to text our customers who want text messages only. For us in the office, it creates a lot more work than we think it's worth, it's very hard to keep up with incoming text messages when we also have so many phone calls, tons of emails and only 6 people to answer phones.
Pros
- Canned text
- linked to Google reviews
- ability to attach documents to text messages
Cons
- There should be a way to block spam.
- There should be a way to delete messages.
- Google reviews
- Increased work load
- large learning curve that was time consuming
- costs too much for all the add-ons that we don't need
We haven't tried or looked at others. However, we are now looking at 8X8.
Do you think Podium delivers good value for the price?
No
Are you happy with Podium's feature set?
No
Did Podium live up to sales and marketing promises?
No
Did implementation of Podium go as expected?
No
Would you buy Podium again?
No
Comments
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