Probably best suited for a very large company.

We use Podium for text messages from customers who go to our website, review links to Facebook and Google and intra-office-to-field-technicians communication. This solved our problem of not getting enough reviews on Google that we needed. We don't advertise at all, so we needed our Google numbers up. We also use it to text our customers who want text messages only. For us in the office, it creates a lot more work than we think it's worth, it's very hard to keep up with incoming text messages when we also have so many phone calls, tons of emails and only 6 people to answer phones.