Polycom Video Conferencing Systems are a good addition for enterprise video.
Anonymous | TrustRadius Reviewer
November 17, 2017

Polycom Video Conferencing Systems are a good addition for enterprise video.

Score 7 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • RealPresence Group 500

Overall Satisfaction with Polycom RealPresence Group Series

We currently have Polycom RealPresence Group Series in 2 of our conference rooms. One in Santa Monica which is only used by IT, and one in Phoenix which is used by IT and marketing. It allows meetings between these departments in these corporate offices to have more efficient meetings by being able to visibly see the other participants.
  • Easy to use interface
  • Detail on upcoming meetings on screen
  • Option of a touch panel makes meetings easy to run
  • Can't use touch panel and remote on the same system
  • Call order placement is an issue
  • Slow user interface
  • Not much in terms of ROI, but we have replaced aging lifesize solutions
  • Works great with BlueJeans
  • Has a wide variety of options to standardize on a single set of hardware for all types of video rooms
We have tried the EagleEye producer but it wasn't as accurate as we wanted it to be. The camera would move too much and people on the other end found it distracting and disorientating. The Group Series has been fairly reliable. We have had some minimal issues but support has been able to correct most of those. Video quality has been good.
We have not tried any other features. Audio quality is good. Speakers are definitely needed though. When using the speakers on the monitors, the sound is tinny and poor. But when paired with better speakers, the sound is full and rich and easy to understand. No issues with audio that we have experienced.
The GroupSeries has performed much better than all the alternative solutions we have tried. We have been a Lifesize shop for a long time, but their direction was cloud only and more proprietary so we wanted a more open solution. We also use Skype For Business and there is good integration with that.
It is well suited for larger rooms where you need video horsepower for a meeting. This includes 2 screens and a larger room. In our smaller rooms, we are evaluating the Group Series 300 and the Debut. Those rooms don't have multiple screens and the larger 500 series is over kill.