A solid choice for user reviews and social content
September 27, 2018

A solid choice for user reviews and social content

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with PowerReviews

We use PowerReviews across our global online operations to collect reviews from purchasers of our products online and in store. We also use PowerReviews' social Q&A features to solicit questions from website visitors and answer through our customer service and technical support teams. Our reviews are also syndicated out to retailers that sell our products.

Pros

  • Their flexibility with moderation options works well for our business. We can moderate immediately, or have PowerReviews handle the first round of moderation.
  • The back end reporting allows us to export and distribute review content on an automated schedule, helping our product managers get first hand feedback.
  • Easy for customers to leave reviews, with some customization by product type built in and configurable for our products.
  • Also relatively easy to drop visitors in to a review form for the exact product they've purchased.
  • Good value compared to the other major player in the consumer review space.

Cons

  • Customer support has mostly been positive but there's been a couple of instances of slow response to our service tickets or emails.
  • Some challenges dialing in our product feed for the backend admin to properly title and categorize our products.
  • For Q&A, helping customers see that their question has already been answered. Our support team moderates many duplicate questions.
  • Product reviews are critical in our customer purchase funnel. PowerReviews gives us the tools to quickly collect and publish our customer's feedback.
  • Q&A saves our customer service team time from answering the same questions from email over and over again. Hundreds of person hours annually.
  • With the additional unique content on page, we've seen a positive impact on our organic search thanks to the review and q&a information.
We've stayed with PowerReviews over the years partially due to development priorities, but they offer a very good value for the product. Trustpilot has a good platform as well, but we haven't had a strong enough reason to change.
If you're a mid-sized company looking for a good value in a product review service, and have a technical team to implement, it's a good service to consider.

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