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Just get PrinterLogic. Yes, it actually does what it says.
March 06, 2024

Just get PrinterLogic. Yes, it actually does what it says.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PrinterLogic

We used PrinterLogic to eliminate our print servers. After the PrinterNightmare debacle, it became impossible to constantly support printers across our environment, something that is unfortunately required in health care. That PrinterLogic doesn't require servers and can manage multiple physical locations from one single service (hosted by them), solves so many issues from deployment to configuration.

That they also charge per queue instead of by print job/impression was another major factor. When we looked at similar products from other companies, the print job costs were astronomical. PrinterLogic's cost is fair and reasonable.
  • Management of printers
  • Management of drivers
  • Ease of deployment
  • Murders print servers
  • The ChromeOS extension is a bit clunky
  • No print servers
  • Ease of deployment
  • Ease of driver delivery/upgrade
  • Eliminated 15 print servers from our 15 physical locations
  • Saved thousands of dollars on support for physical servers
  • Eliminated the need for manual printer configuration on user devices
Because the printer queues are still just basic old Windows printer queues, implementation had minimal impact for end-users. We just had to show them the functions in the PrinterLogic client.

The admin portal tools for use by us IT people is entirely straightforward. While I appreciated that PrinterLogic had an engineer available while I set up our environment, I didn't actually need any guidance. I just followed their excellent documentation and in a matter of a couple hours we had full functionality and a working test environment, including IdP and SSO.
We have 15 location scattered across Ohio, Indiana, North Carolina, and New Mexico. Being able to eliminate a print server at each location was HUGE. Being able to support end-user printing without ever having to deal with the changes/mess that was brought by PrinterNightmare was HUGE.

For end users, being able to get printers deployed automatically was a big win, as is our staff who travels locations being able to self-install printers instead of having to contact IT when at a new location.
We looked at multiple others similar software like Printix, PaperCut, and Microsoft Universal Printing and while they all worked fine, we went with PrinterLogic because it was easier to use over-all, required less drastic changes to our environment, and was by far the most cost effective for us. Everything else charged by the user, endpoint, or job/impression. None of that was easy or feasible for us. PrinterLogic's up front, no nonsense per-queue pricing with optional modules was ideal and what sold us on the product.

Do you think PrinterLogic delivers good value for the price?

Yes

Are you happy with PrinterLogic's feature set?

Yes

Did PrinterLogic live up to sales and marketing promises?

Yes

Did implementation of PrinterLogic go as expected?

Yes

Would you buy PrinterLogic again?

Yes

I can't think of many situations where it wouldn't be useable. Maybe if you had a bunch of local printers hooked directly to devices in a smaller setting. I know PrinterLogic can manage those to a degree, but it probably wouldn't bring much to the table.

Outside of that anyone looking to get rid of print servers should REALLY look at this product. It's well designed and cost effective. I don't understand how they're not a DeFacto standard at this point.

Using PrinterLogic

1500 - We do a large amount of printing as a healthcare company. Probably 80% of our printing is by our patient care staff. While we'd love to not have printers at all, that is just not feasible in healthcare.

The other 20% of our printing is by office/support staff for the business itself.
1 - We have one main sys admin who deals with the full PrinterLogic system, however it easy enough to administer that everyone is trained on most of the functionality of it, both the admin parts and end user support.

It's simple enough that all you need is a good understanding of the product (which is all the simpler with PrinterLogic's great documentation) and a good knowledge of printing on your client devices.
  • Patient care area printing
  • Office printing
  • Using scanning workflows with their newer scanning controls
  • Release printing for more secure printing
It just works. Short of a major overhaul of the product that breaks things, or a massive price hike, we'll keep using PrinterLogic as long as we have to keep printers around.