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PrinterLogic review from a financial institution.
April 25, 2024

PrinterLogic review from a financial institution.

Chico Lusby | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PrinterLogic

We use PrinterLogic to provide an easy solution to install printers on our end users workstations without IT involvement. It has cut down help desk tickets to almost zero when it comes to installing printers. With PrinterLogic handling the installation and our support contract with another vendor to handle the physical problems with the printers, our IT department rarely needs to handle printer requests.
  • Automated printer driver installs
  • The ability for end users to install printers themselves
  • Usage reports and analysis allow us to determine need for supplies and what workload each printer gets.
  • Nothing really, it does exactly what we need it to do.
  • End users can install printers themselves
  • Cuts down on support requests for the help desk team
  • Easy implementation
  • The ROI has been huge, the cost of having our help desk team take care of printer installations were much higher than the cost of the solution.
  • Help desk are almost nonexistent. The majority of the calls we get are from new employees that aren't familiar with the solution.
  • The single pane of glass console makes inventory, supplies and usage so much easier.
It does exactly what we need. It alleviates almost all of our help desk teams requests allowing them to focus on other issues. Implementation and management is a breeze.
We were able to eliminate all of our print servers and the ability to have end users be able to install printers themselves and not have to open help desk tickets has saved us a lot of time and money.

Do you think PrinterLogic delivers good value for the price?

Yes

Are you happy with PrinterLogic's feature set?

Yes

Did PrinterLogic live up to sales and marketing promises?

Yes

Did implementation of PrinterLogic go as expected?

Yes

Would you buy PrinterLogic again?

Yes

In our particular situation, we needed a solution that alleviate the amount of support our help desk team was having to attend to. PrinterLogic gave us a solution where our end users were able to install other printers they needed that the role didn't usually need.