Vasion Print was the best decision we have made regarding printing solutions
May 06, 2024

Vasion Print was the best decision we have made regarding printing solutions

Chad Byrd | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vasion Print

We have deployed Vasion Print in our company for over the past 6 years. We were tired of the centralized Windows print server and issues that came along with it. We started with the on prem server and have since moved to the Cloud instance of Vasion Print. This has been such and easy way to manage our printers, printer rollouts and dynamic way of adding printers for when people travel to our other offices. The product has worked flawlessly for us and is really a set and forget service unless we are adding a new printer or updating drivers. When our employees log in for the first time all the printers are added automagically based on their group membership and region they are located. We have no plans to change service or even look for other services due to the great customer support and service. It is a valued product in our environment.

Pros

  • Adding printers based on AD group membership
  • customer support is very attentive and fast
  • no printer issues for us any longer with stuck print server queues
  • It just works

Cons

  • In the early days some of the features were a little buggy but over the last couple of years I can't think of anything we need improved in particular.
  • Easy printer install based on individuals
  • self service portal with a map to give users the ability to add printers if needed
  • Fast print queues processed on the user pc and no lock ups or hanging
  • ability to update drivers that is super easy and straight forward
  • Their support is top tier and fast to respond
  • Definitely fewer help desk calls
  • easy to remedy issues from anywhere on the cloud server
  • users can add their own printers if there is a one off situation
The product itself is very easy to administer, as well as from a user standpoint easy to use as well. The software is very intuitive with easy to find features and configurations. A great overall solution and I am spending way less time having to administer and update and problem solve over our old solution.
The impact is great on our help desk team as printing is no longer a real issue in our day to day functions. Yes printers still act up on a hardware level but as far as not having to manage a traditional print server has freed up alot of their time and efforts of not having to respond to why a document will not print due to the server being hung or a jammed print queue. The ability for users to add their own printers is a great services as well that is greatly appreciated form the user standpoint. Also lowing attack surface of our on prem environment is a nice bonus and not having another server to update and keep track of regarding vulnerabilities.
So we chose Vasion Print based on a meeting with a rep at Microsoft ignite years ago. We also looked at a few others just for due diligence. Based on price, responsiveness and our demo we decided not to even evaluate another option. The setup was so simple and fast and pricing was such a value to us that we bought the service and haven't looked back since. Plus their tshirts were pretty cool!

Do you think Vasion Print delivers good value for the price?

Yes

Are you happy with Vasion Print's feature set?

Yes

Did Vasion Print live up to sales and marketing promises?

Yes

Did implementation of Vasion Print go as expected?

Yes

Would you buy Vasion Print again?

Yes

The solution for us has just been flawless. After dealing with Microsoft Print server and things hanging and print driver issues and install issues we trialed Vasion Print and have not looked back since. The printing just works as you would think it should. We don't use alot of the features the software can provide as for our case it's not particularly needed. But we plan on exploring the mobile print a little further in the future.

Comments

  • Brock Faucette | TrustRadius Reviewer
    Chad, thank you for the glowing review, and especially for our customer support team. We're glad to hear you're having no issues with Vasion Print. You know where we are if you ever need us.

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