Love Printfection
June 03, 2022

Love Printfection

Linda Gunn, MSOL | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Printfection

It is extremely seamless and so time-efficient to use Printfection. I just love that the support teams can assist in selecting new products whether for a marketing campaign to be sent to clients and prospects or for new swag for the internal team. After someone joins our internal team we always send them a few items with our company logo on them and the Printfection system is so simple to be able to select and ship items to their home address since we are a fully remote company. If there is ever a change that I need to be made or if I need to adjust something and have reached out to support, they are very timely in their response and extraordinary in their level of service. It is an incredible platform to send out holiday items to clients as well because we can create a link that a client is able to click on and enter their own personal address in order to receive an item. Truly grateful for such an amazing platform and company!
  • Holiday campaigns with items that can be sent out in a link seamlessly to clients.
  • Helping source items of quality that can be added to our inventory.
  • Storing items and making it easy to send a "drop ship" of swag items to internal or external people.
  • The time for shipping has been a challenge due to the staffing and shipping challenges right now but I think it is somewhat out of their direct control. Maybe having some more timely communication to address this area periodically and give updates.
  • Ease of use on the site.
  • Quality products with support partners if needed to source.
  • Being able to create links and keep personal information for a client confidential.
  • Employee engagement
  • Customer appreciation and engagement
  • Negative is subscription costs but still feel like the cost is worth it.
They are great about responding timely and helping support with a variety of different issues that I have needed help with.
N/A - we have not considered other companies besides Printfection.

Do you think Printfection delivers good value for the price?

Yes

Are you happy with Printfection's feature set?

Yes

Did Printfection live up to sales and marketing promises?

Yes

Did implementation of Printfection go as expected?

Yes

Would you buy Printfection again?

Yes

Having items that can be sent to individuals after onboarding or for special events such as birthdays.
Creating a campaign for clients to select an item for a holiday gift - it is seamless and easy to set up and execute.