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Experience at a smaller company
June 04, 2022

Experience at a smaller company

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Printfection

We use Printfection to design, store and distribute all swag to our students and staff: ~2,000 students graduate from our programs each year and each is offered a swag link upon graduation We hire ~200 new employees each year, and each receives a swag link in their onboarding email We send end-of-year gifts to our ~230 employees, which sometimes includes swag links
  • Distribution of different product types, which I've typically seen requires multiple vendors
  • Autonomy - once inventory is ready, end users can own the full distribution process
  • Responsiveness to customer support requests
  • Products remain in giveaways despite stockouts, causing order errors - would be great to automatically remove anything that is OOS
  • Order errors are not alerted to end-user and can remain in the queue for months - would be great to get some sort of repeat notice until issues are addressed
  • Would love it if we could receive more partnership/inspiration on design for those of us less creative types!
  • Giveaway links that automatically collect addresses / information
  • Drop ship return orders as we often over-distribute our swag to campuses
  • Campaign manager where the end-user can add/remove products to the same links as needed
  • Positive - Student engagement; our graduates look forward to the sweatshirts they receive upon graduation
  • Positive - Costs; having all products on a single platform saves our marketing team time
  • Negative - Time expenditure; our platform owner spends 1 - 2 hours per week addressing order issues
Printfection support has a quick response time and is always willing to hop on the phone. While sometimes the platform itself is unable to address the issues that are raised, the individuals do their best to find alternative solutions
N/A; this is my first experience with swag vendors

Do you think Printfection delivers good value for the price?

Yes

Are you happy with Printfection's feature set?

Yes

Did Printfection live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Printfection go as expected?

I wasn't involved with the implementation phase

Would you buy Printfection again?

Yes

Printfection is a one-stop shop for an array of products - paper, clothing, and accessories. It seems well suited for those with a manageable load of orders that would like to control everything on a single platform. It does seem better suited for companies with small- to mid-size needs, as it requires an owner that can spend more time on manual oversight, particularly managing minor issues that pop up. Companies with thousands of orders a day might not be well equipped to dedicate that much time.