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A fantastic product set so deep you'll never find the bottom.
March 05, 2020

A fantastic product set so deep you'll never find the bottom.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quadient Inspire

Inspire is used to turn large sets of boring data into amazing looking client communications. XML and SQL data go in at one end, its then restructured and manipulated, and then put back together before being integrated into various layout templates.

In the most simple terms, it allows us to present clients' data to them in a way that is professional-looking, informative and user-friendly.
  • Restructures and merges data from multiple sources
  • Produces great looking reports and correspondence
  • automates the process including sending out the door in an audit-able way.
  • It has a really steep learning curve.
  • There is always more to learning and it may take years to find every feature that's useful to you.
  • Its not cheap, but then again, what enterprise software is?
  • We wouldn't be able to produce automated client output without it.
  • Having a solution we can modify in-house has reduced reliance on outside contractors.
  • We can better track output, reviewing where we are incurring cost in communication.
I believe that Inspire stacks up well against the other products I've seen. While others have some nice fancy features, I believe that Inspire is the complete package.

The breadth of the solution, in particular, allows you to cover many potential use cases in one solution with great interoperability. Integration with your other solutions is, however, likely to be the deal-breaker.
Great staff who are really passionate and knowledgeable about the solutions. They have people who want to understand your companies requirements and help create solutions that fit your needs and improve your business. However, sometimes it can be hard getting in contact with the right person and as they are often busy it can sometimes take a while for people to respond to you.

Do you think Quadient Inspire delivers good value for the price?

Yes

Are you happy with Quadient Inspire's feature set?

Yes

Did Quadient Inspire live up to sales and marketing promises?

Yes

Did implementation of Quadient Inspire go as expected?

I wasn't involved with the implementation phase

Would you buy Quadient Inspire again?

Yes

We use it for producing all forms of reports and correspondence going out of the business. This ranges from simple letters to complex reports.

Our most complex process takes in 20,000+ line XML's and data from multiple SQL servers and CSV's and merges them into 100+ page reports featuring custom explanations, graphs, tables and graphics.

Using Quadient Inspire

5 - Although everyone's content goes through Inspire, only a limited number of people are hands-on with the product. That is one of the great things about the tool. Users don't need to know what it does, or even if its there to benefit from it. It just quietly gets on with it in the background.
4 - There are currently 3 systems administrators and 1 developer.

We currently do all support and development in house and feel that this is the most appropriate model.