I love QM, it is a great tool.
October 22, 2019

I love QM, it is a great tool.

Christian Calvo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

Quantum Metric (QM) is of great use for us. It enables us to understand customer experience, get statistics, isolate issues and find opportunities. It is used by several departments within our organization, and almost for every customer issue we end up linking it to a QM replay to show how the issue is experienced and we use the network and request information to escalate to engineering.
  • Replaying sessions
  • Give statistics
  • Network tab
  • Sometimes losing some CSS makes it a challenge to see some replays
  • I don't have this information, but I am sure it provides a good return.
  • Acoustic Experience Analytics (formerly Tealeaf)
I like it more because it is much more quick for searches and replays, also making dashboards is much more easy with QM.
I always get a prompt response and follow up. It does not take even a day to get their answer, they acknowledge it very quickly and it always is easy to exchange information with them.

Do you think Quantum Metric delivers good value for the price?


Are you happy with Quantum Metric's feature set?


Did Quantum Metric live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Quantum Metric go as expected?


Would you buy Quantum Metric again?


It is very good for figuring out customer issues
It is very good for getting statistics and compare behavior in different segments.
The heat maps and interactions give good information for marketing and UX design teams.