Great tool to expand your vision through customer eyes.
October 14, 2019
Great tool to expand your vision through customer eyes.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Quantum Metric
Quantum Metric is being used widely by the digital part of the organization. From regional product teams for analytic purposes to IT support teams supporting end-user issues and improving UX of WU digital products. It allows us to perform deeper investigation and analysis in customers' issues and helps us to find more bugs proactively in order to catch them before it affects our customers.
- "Live Replay" option allows us to discover issues faster and resolve them before it causes a big impact on end customers.
- "Search" option gives a lot of different options to select when building a search and that allows to create more accurate and focused search.
- Lots of different analytics options like "Funnels", "Reports" and etc. allows us to monitor and check the health of company services.
- "Search Users" option could be more intuitive. Sometimes it is hard to find the user by the options we have at the moment in the tool.
- After we began using Quantum Metric in our company, we increased customer issue resolution on first call time and were able to improve the customer satisfaction rate of our customer support.
Do you think Quantum Metric delivers good value for the price?
Yes
Are you happy with Quantum Metric's feature set?
Yes
Did Quantum Metric live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Quantum Metric go as expected?
I wasn't involved with the implementation phase
Would you buy Quantum Metric again?
Yes