Item: Coveo Qubit
Rating: 8
Author: Verified User

Overall Satisfaction with Qubit

Use Cases and Deployment Scope

We use Qubit for personalisation and multivariate testing in the e-commerce and IT departments. We aim to improve custom experience and UI for our users by using Qubit.

Pros and Cons

Pros

Support is very responsive and timely.
Their software allows for DIY approach or a managed solution.
Great people geared towards helping the business.

Cons

Software is perhaps a little behind the curve compared to other solutions.
Strategic consultation could be more regular.
Account managers could be more proactive.

Alternatives Considered

Qubit was already in place when I joined the company, however I understand that the managed solution and consultation played a big part in the decision.

Other Software Used

Optimizely

Likelihood to Recommend

Qubit is well suited to small to medium size businesses, but may not scale well beyond that.

Comments

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Laura Kightlinger
(Vendor Representative) commented 10 years ago
Thank you very much for your feedback. We are glad that you are finding value in both the self service and managed service aspects of the tool, and we are also confident that as you test more, you will see even more meaningful results. Our team is always striving to improve, and any feedback about our ways of working can be openly shared with the account managers so that adjustments can be made to best serve you. Thanks so much for taking the time to share your thoughts with us. - Laura, Head of Customer Success at Qubit

Great people. Useful product, but could improve.