Qubit's not me it's you.
Updated December 27, 2017

Qubit's not me it's you.

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Qubit

Qubit is being used in multiple functions. Our company uses both the Opentag tagging function on the website and also the 'Discovery' function for CRO/UX and feedback collection on-site. Qubit usage is entirely held within the Digital Marketing team. It addresses the issue of providing a tag container onto the website and also providing A/B testing needed for CRO. It also serves as a mechanism to collect qualitative feedback online from customers.

Pros

  • The system is easy to use and understand, the statistical output has been customised to be understandable for someone with a low knowledge of inferential statistics.
  • Customer support for Qubit is very strong dependent on your contractual situation with them but the staff are happy to provide training and advice, generally at no extra cost.
  • The tagging solution is highly functional and does not appear to cause any faults on the site.

Cons

  • The price can be very high considering alternatives.
  • There is little flexibility in terms of designing your own tests. It doesn't do particularly well with multivariate testing.
  • The back-end statistics have to be pulled from the Qubit offices for items such as by browser, OS, device type etc. rather than being made available to the user.
The Qubit solution was purchased prior to my arrival in the role. I believe the company was approached and was in need of an A/B testing platform. The website had been recently updated and was presumed to have only needed fine-tuning at the time which turned out to be incorrect.
[Well suited] for a site that requires little experimentation aside from occasional A/B testing by non-CRO experts. It would be less suitable for a new website that needed heavy optimisation and required large amounts of data mining from the results and possibly multivariate testing.

Qubit Implementation

Implementation was well rolled-out. Done quickly and effeciently with decent support from the staff.

Qubit Training

Training was good. Regular trips out, good preparation for a roll-out of the new version when it became available and extra support for web developers to utilise the tool better.

Comments

  • Laura Kightlinger | TrustRadius Reviewer
    Laura Kightlinger
    (Vendor Representative) commented 9 years ago
    Hello, Thank you for your feedback. It is great to hear that the customer support you've experienced has been strong and that there is a relatively low entry point for understanding the platform for people with little experience. It's disappointing to hear that some of the flexibility around designing your own tests, and pulling statistics hasn't met your expectation. We're really keen to remedy this and have a conversation with you about future updates, to make for a much more self-service solution. Very open to discuss how this might work for your own workflows and how we can service that ongoing. Please don't hesitate to get in touch via Linkedin or via email (laura.kightlinger@qubit.com). Thanks again for providing your feedback, Laura, Head of Customer Success at Qubit

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