Item: Coveo Qubit
Rating: 9
Author: Verified User

Overall Satisfaction with Qubit

Use Cases and Deployment Scope

[Qubit is] Used to organize aggregate user experience data and streamline our business process of providing them with the most functional and user-friendly experience possible. We design online retail sites and qubit allows us to ensure the quality of that shopping experience.

Pros and Cons

Pros

Very professionally operated, and with consistent customer service
Lots of possibilities to build out
Tag management

Cons

Speed can sometimes be lacking
Tag data access
Could be a little more user-friendly and not so geared toward engineer types

Alternatives Considered

Google Analytics, Trello and Monetate

By far the most streamline of the programs.

Other Software Used

Google Analytics, Tableau Desktop

Likelihood to Recommend

Tracking the origins of certain users and their arrival at our sites. This then allows us to get a more fully formed view of the customer journey and understand the context of their viewership.

Comments

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George Barker
(Vendor Representative) commented 8 years ago
Hi there - thank you very much for your review of the Qubit platform - the insights you've provided are invaluable for our continued understanding of how to make the technology as good as it can be. It's great to hear that we ensure the quality of the shopping experience for the online retail sites you build. We're always working on increasing the speed and on the user experience in platform but if you have any other feedback or insights you think could be useful please let me, or your account team know. Thanks again, George, Customer Advocacy at Qubit.

Makes life a whole lot easier