Item: Coveo Qubit
Rating: 10
Author: Verified User

Overall Satisfaction with Qubit

Use Cases and Deployment Scope

It is used by the e-commerce department to improve site UX, A/B split tests and implement new features such as social proofing. It enables us to test things before we commit to a permanent change in addition to building bespoke customer experiences for key marketing events like Christmas and Valentine's Day.

Pros and Cons

Pros

It works well across responsive platforms.
It can build bespoke and targeted experiences for customer segments and display relevant content in order to increase conversion.
From a customer's perspective, all Qubit experiences are implemented in the style of your website; the customer journey remains seamless.

Cons

They struggle to juggle our international and UK workload simultaneously. The UK often takes precedence because it is a larger proportion of our traffic.
The experiences aren't always user friendly enough. Especially when they contain a lot of Javascript.
It can take too long to update experiences - but we are an inpatient brand!

Other Software Used

Salesforce Commerce Cloud, Salesforce Community Cloud, Google Analytics

Likelihood to Recommend

Qubit suits us because we don't have an in-house development team so it enables us to build A/B tests before we spend money making permanent changes with our agency. They push our creative boundaries and support us in offering on brand and out of the box experiences for the likes of Christmas etc.

Qubit Support

Support Rating

Qubit are supportive and flexible in providing support. They are happy working out of usual hours, even on weekends and if I have any doubts about the set up of an experience they’re quick to respond and willing to check my work. On particularly big revenue days they monitor our account and they’re quick to identify and problem solve any issues.

Comments

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George Barker
(Vendor Representative) commented 7 years ago
Hi there - it goes without saying that we love getting 10/10 reviews! Thank you! Enhancing the way our customers build experiences onsite for their visitors is exactly what we want to achieve. Social proof is an incredibly powerful way to engage with your customers so great to hear that you're using this effectively, as well as all the segmentation you're doing. We're working hard on developing functionality that means making changes is easier without the need to dive into the code, so look out for that in the future. Thanks again, George - Customer Advocacy at Qubit.

Qubit enhances us!