Good for the price, but some features to be desired
June 28, 2021

Good for the price, but some features to be desired

Aviva Rosman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with QuickBooks Desktop Enterprise

We are using QuickBooks [Desktop Enterprise] for our bookkeeping - to track expenses and revenue, send invoices, and pull reports like our P&L and cashflow report. It's being used by the operations team - currently me and one analyst, as well as our bookkeeper. I pull data monthly to compare our actuals against our budget forecast.
  • Easy to use, especially for an accounting novice
  • Essential reports are easy to pull
  • Invoice feature is fairly simple - and we can get paid directly through QuickBooks
  • They recently added a cashflow prediction feature and it does not work at all
  • In general, QuickBooks does not work for SaaS accounting - we've had to pay for an additional vendor to help us accurately recognize revenue
  • My experience of the desktop specifically is that it's a bit clunky and prone to crashing, so I will often use the online version
  • Helped us understand our financial position
  • Helped us control our expenses
  • Helped us better forecast our business
We have not found that the product can support our growth for the reasons mentioned before. We're a particular SaaS company, signing annual contracts where delivery may be several months in the future and payment may be another time overall. In order to recognize revenue correctly, track resales and ARR/MRR, we've had to look elsewhere.
Our QuickBooks [Desktop Enterprise] instance was set up by our bookkeeper - I think it would be difficult to set up as a novice. I've found the customer support not that helpful - I had a basic question about how to categorize funds from investment that the customer service rep had difficulty answering. (Side note - it's strange that you need to enter investors as customers in the QuickBooks [Desktop Enterprise] set up.)
I don't think there have been any unexpected uses - it's a fairly straightforward product. I appreciate the different permissioning so that an analyst can work with the data and invoicing independently.
We initially considered Xero, but ended up going with QuickBooks [Desktop Enterprise] because it seemed more intuitive. Since then, I have had a CFO recommend we switch to NetSuite, but that seems much more complex and beyond our current level as a company.

Do you think QuickBooks Desktop Enterprise delivers good value for the price?

Yes

Are you happy with QuickBooks Desktop Enterprise's feature set?

Yes

Did QuickBooks Desktop Enterprise live up to sales and marketing promises?

Yes

Did implementation of QuickBooks Desktop Enterprise go as expected?

Yes

Would you buy QuickBooks Desktop Enterprise again?

Yes

QuickBooks [Desktop Enterprise] is well-suited for a small business with fairly straightforward invoicing and revenue recognition. It's integrated well with our bookkeeper and she's been able to create the categories we need to accurately track our expenses. On the revenue side, as our business grew and became more complicated, we needed to use an additional vendor to accurately predict cashflow, recognize recurring revenue, and track ARR/MRR.

QuickBooks Desktop Enterprise Feature Ratings

Accounts payable
8
Accounts receivable
6
Cash management
5
Bank reconciliation
9
Expense management
9
Time tracking
Not Rated
Multi-division support
8
Journals and Reconciliations
9
Configurable Accounting
9
Centralized Rules Framework
9
Standardized Processes
9
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
9
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
7
Standard reports
8
Custom reports
7
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated