QB Desktop Pro is great for SMBEs - just set it up the right way first!

They are continually trying to re-work the application to make it easier and more intuitive. They try to pack a lot of features and flexibility into the system, which can cause a bit of confusion without some basic training, but overall it's relatively quick to learn especially if everything is set up properly from the get go. We prefer using it on the desktop for security reasons, and performance.

Sometimes they're very helpful, and other times they've been lacking. Sometimes we feel as a medium sized business that they prioritize big businesses more, but small and medium businesses made them who they are. Their online help has gotten much better - often it was outdated and sometimes wrong. Our overall experience with their support has been such a mixed bag over the years we have to rate them in the middle as it's not consistent.

For SMBEs i'ts a pretty good choice to keep your accounting current and reliable. The stability of the product and the company are solid. It has decent (and improving) integrations with other softwares. They seem to be pushing for more saas subscriptions so they (seem to ) have deprecated the priority of support without payment, which is annoying. Their FAQs and help have gotten better and are now (mostly) current. If you try to set it up yourself, double check with your CPA (who knows QB) that it's done correctly, else you can have items that don't make sense for your business, which then becomes a problem that you have to clean up later or pay someone else to clean up.