QuickBooks Desktop Pro

QuickBooks Desktop Pro

Top Rated
About TrustRadius Scoring
Score 8.4 out of 100
Top Rated
QuickBooks Desktop Pro

Overview

Recent Reviews

Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 44 features
  • Bank reconciliation (109)
    8.9
    89%
  • Accounts payable (108)
    8.7
    87%
  • Accounts receivable (109)
    8.7
    87%
  • Standard reports (108)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of QuickBooks Desktop Pro, and make your voice heard!

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is QuickBooks Desktop Pro?

Quickbooks Desktop Pro is accounting software from Intuit, Inc. It includes core accounting features, plus analytics and exportable reports. It is offered in on-premise and SaaS forms.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

7 people want pricing too

Alternatives Pricing

What is InvoiceBerry?

InvoiceBerry offers a simple and secure online invoicing software for freelancers and small businesses. InvoiceBerry users can choose between 15 different invoice template designs when setting up their account. Once set up, businesses can add their company items and services as well as their…

What is ZipBooks?

ZipBooks is an accounting software solution for small business owners and accountants. Users can track expenses, manage their team, send recurring invoices and manage projects.

Return to navigation

Features Scorecard

Payroll Management

8.9
89%

Customization

7.3
73%

Security

7.5
75%

Reporting & Analytics

8.2
82%

General Ledger and Configurable Accounting

7.5
75%

Inventory Management

7.0
70%

Order Management

7.5
75%
Return to navigation

Product Details

What is QuickBooks Desktop Pro?

Quickbooks Desktop Pro is accounting software from Intuit, Inc. It allows a user to create invoices and track sales, enter and pay bills from vendors, and download bank and credit card transactions directly into QuickBooks. It contains analytic features, and its reports can be exported into Excel. Its home page conveys an overview of business activity at a glance, providing insight into business processes. Quickbooks Desktop Pro for Windows Desktop can be obtained presently for a one-time purchase fee of $230, while Quickbooks Desktop Pro Plus is available for $200 annually as a cloud-based service with the support, data backup, and free updating typical of cloud-based services.

QuickBooks Desktop Pro Integrations

QuickBooks Desktop Pro Competitors

QuickBooks Desktop Pro Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Quickbooks Desktop Pro is accounting software from Intuit, Inc. It includes core accounting features, plus analytics and exportable reports. It is offered in on-premise and SaaS forms.

Priority AccountEdge are common alternatives for QuickBooks Desktop Pro.

Reviewers rate Pay calculation and Salary revision and increment management highest, with a score of 9.2.

The most common users of QuickBooks Desktop Pro are from Small Businesses (1-50 employees) and the Accounting industry.
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews

(1-25 of 29)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Review Source
If you are a Pro Advisor or hire a Pro Advisor support is excellent. Low level support for those who do not have access to Pro Advisor support end up with foreign based screen readers and long hold times. When calling support there is myriad of menus until you actually are able to get a human on the phone.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support is usually fast in response. If ever we run into an issue, we don't typically wait long times to be helped. Their support is a great aide in our everyday operations and helps in our fast paced industry. The support area is best when you call rather than try to go online.
Terri Kilgore | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
As yet, I have been lucky enough to not have to contact QuickBooks support. Our accountant and his IT staff are certified with Intuit to provide support for QBs. However, I hear the support for QBs is very good. Of note, I went to school with Brad Smith, who was the CEO of Intuit until a couple years ago when he retired. Thought that was an interesting fact :-)
Dana Friedman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
They are awful. Intuit doesn't spend real money on support. They appear to have typically said, first-level script readers who are sending messages to the senior people for anything even a little bit difficult. Many of them don't speak particularly good English. Considering that they recently doubled (or, if you are paying annually, tripled) their pricing, and touted as one of the benefits that it includes [..] support, it's a real ripoff. However, we have to use the product because it is ubiquitous. I look forward to the day a competitor comes up with something good enough, which has excellent support, that matches all the features QuickBooks Desktop Pro currently has [...] or at least gives us a way to have all the functionality we currently have without excessive sacrifice [...] so that we can switch. I was very satisfied with QuickBooks for many years. This latest [rise] in price, and their sheer gall at touting the benefit of the 100 to 200% increase as being [the] inclusion of support, is what turned me so far against them.
Miriam Lasar, MBA, CAE | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
I think their customer support is horrible. It takes forever to reach someone and by the time you do, you realize you could have solved it yourself with a Google query and a helpful QuickBooks user forum. We never had helpful customer service experiences with them. Many times we had to get an outside IT person to assist instead.
Matt Wipf | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I don't have a single [complaint] from the people we have been working with. They are always there [to] help and provide great support to get through the problem and fix what needs to be fixed. Sometimes it might take a bit to get what you need, but there is a quick turnaround to get the situation resolved.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have only reached out a few times but they did their best to help us. It was a banking issue so QB really could only do so much, but they weren't able to identify what went wrong. ['The] good news is that we very rarely have problems in QB that require us to reach out to support.
tony Lamm | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Quick Books Desktop Pro has [...] great support if you have internet. They have chat as well as phone assistance. They have user groups and they also will point to local support professionals when necessary although we have never had to do this. The support staff is friendly and helpful.
May 02, 2021

Piece of Mind

Score 10 out of 10
Vetted Review
Verified User
Review Source
We have not used the QuickBooks Desktop Pro support much because the program is easy to use and navigate. However, we did use it for the initial install and we found that the support staff was carrying, helpful and tentative to our needs. It was a breeze contacting them and they provided us with excellent customer support. Highly [recommended].
Score 10 out of 10
Vetted Review
Verified User
Review Source
The support team is not always easy to use or able to understand the problems. There are some difficulties understanding [...] the issues the purchaser has and the solutions are sometimes hard to implement. A lot can be avoided if the users have adequate training and security is set up correctly at implementation.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Sometimes they're very helpful, and other times they've been lacking. Sometimes we feel as a medium sized business that they prioritize big businesses more, but small and medium businesses made them who they are. Their online help has gotten much better - often it was outdated and sometimes wrong. Our overall experience with their support has been such a mixed bag over the years we have to rate them in the middle as it's not consistent.
Erika Neilson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I haven't had any major issues or complaints. I think there is always room for improvement; the software isn't flawless, but it has been super helpful in creating manageable financials for our start-up business. When I have needed support help, which hasn't been real often, usually the problem is resolvable. I have occasionally had to pay extra fees for help, but nothing unreasonable.
December 23, 2015

Bookkeeping Ease

Score 8 out of 10
Vetted Review
Verified User
Review Source
Get transferred a lot between people. Have gotten disconnected and it is impossible to get back to the same support person. Seems like always get the incorrect department for my issues and I have to be transferred. Sometimes the support people are very helpful and polite. They try to help, but are not always able to. Some support personnel are clueless when it comes to some issues.
Score 6 out of 10
Vetted Review
Verified User
Review Source
The functionality of the program is such that I haven't had to use support overly often but they are available when I've needed them to reinstall the program in the event of a computer crash or answered questions that arise that Google hasn't been able to answer. Many times though I find the frequently asked questions section faster and easier than contacting support.
Return to navigation