QuickBooks Desktop Pro Reviews

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578 Ratings
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Score 8.3 out of 101

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Reviews (1-7 of 7)

Erika Neilson profile photo
Score 10 out of 10
Vetted Review
Verified User
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Support

8
I haven't had any major issues or complaints. I think there is always room for improvement; the software isn't flawless, but it has been super helpful in creating manageable financials for our start-up business. When I have needed support help, which hasn't been real often, usually the problem is resolvable. I have occasionally had to pay extra fees for help, but nothing unreasonable.
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Chuck Bunn profile photo
Score 10 out of 10
Vetted Review
Verified User
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Support

10
You pay a fixed fee to fix a problem, not good if its really a simple fix you could have found by searching Google but a great deal if you have something truly messed up. Also if the problem is the result of a bug there is no charge for the service.
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No photo available
December 23, 2015

Bookkeeping Ease

Score 8 out of 10
Vetted Review
Verified User
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Support

7
Get transferred a lot between people. Have gotten disconnected and it is impossible to get back to the same support person. Seems like always get the incorrect department for my issues and I have to be transferred. Sometimes the support people are very helpful and polite. They try to help, but are not always able to. Some support personnel are clueless when it comes to some issues.
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Score 6 out of 10
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Verified User
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Support

7
The functionality of the program is such that I haven't had to use support overly often but they are available when I've needed them to reinstall the program in the event of a computer crash or answered questions that arise that Google hasn't been able to answer. Many times though I find the frequently asked questions section faster and easier than contacting support.
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No photo available
Score 7 out of 10
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Verified User
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Support

6
I was a BIG fan of QuickBooks support for a very long time up until recently. The representatives were well trained and wanted to solve your problem for you, as a human, not as just a customer. In my recent experiences I feel as though that is no longer so. My last conversation was appalling. The representative only read the narrative provided over and over and would not send me on to a supervisor. Finally I hung up and called back. On this try, I was passed from department to department. I was not presented with a solution until I posted a rant on their Facebook page. It amazes me that I had to publicly complain to get results.
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Feature Scorecard Summary

Pay calculation (39)
8.4
Benefit plan administration (19)
4.9
Direct deposit files (33)
7.5
Salary revision and increment management (31)
5.8
Reimbursement management (29)
7.7
API for custom integration (22)
6.9
Plug-ins (27)
6.2
Single sign-on capability (52)
7.8
Role-based user permissions (60)
8.1
Dashboards (60)
7.6
Standard reports (69)
8.7
Custom reports (68)
7.7
Accounts payable (69)
8.6
Accounts receivable (69)
8.3
Cash management (61)
7.4
Bank reconciliation (68)
8.9
Expense management (65)
7.8
Time tracking (30)
6.7
Fixed asset management (39)
7.5
Multi-currency support (16)
7.2
Multi-division support (31)
7.5
Regulations compliance (20)
6.6
Electronic tax filing (28)
8.1
Self-service portal (20)
7.4
Global Financial Support (7)
6.7
Primary and Secondary Ledgers (12)
7.4
Intercompany Accounting (12)
7.1
Localizations (7)
6.7
Journals and Reconciliations (31)
8.3
Enterprise Accounting (14)
7.2
Configurable Accounting (17)
6.9
Centralized Rules Framework (10)
6.9
Standardized Processes (21)
8.0
Inventory tracking (34)
6.7
Automatic reordering (21)
6.6
Location management (14)
4.1
Manufacturing module (9)
7.2
Pricing (31)
7.7
Order entry (30)
8.1
Credit card processing (29)
7.7
Cost of goods sold (35)
8.2
Order Orchestration (6)
6.8
End-to-end order visibility (9)
6.6
Order exception Resolution (6)
5.6

About QuickBooks Desktop Pro

Quickbooks Desktop Pro is accounting software from Intuit, Inc. It allows a user to create invoices and track sales, enter and pay bills from vendors, and download bank and credit card transactions directly into QuickBooks. It contains analytic features, and its reports can be exported into Excel. Its home page conveys an overview of business activity at a glance, providing insight into business processes. Quickbooks Desktop Pro for Windows Desktop can be obtained presently for a one-time purchase fee of $230, while Quickbooks Desktop Pro Plus is available for $200 annually as a cloud-based service with the support, data backup, and free updating typical of cloud-based services.

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QuickBooks Desktop Pro Technical Details

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Mobile Application:No