Completely Disappointed!

I was referred to QuickBooks Online by several friends for my real estate business. I was told that it was the best accounting software to go with. So, I tried to sign up via the mobile app today, as I was told I could do this. However, when I signed up, I was automatically taken and enrolled in the next higher package, which I did not need. I only needed specific features. I was also trying to sign up under a specific online promotion, and immediately following that sign-up, a box popped up that said, 'the promotion has expired' and then went on to say it was charging me the full price, not the online promotional price. When I went to log on through my laptop, to try and see what had happened and to try and go into my account to change the plans/pricing - it was completely not user-friendly, whatsoever. And I couldn't change the account settings through the app either! So, I decided to call QuickBooks myself. Unbeknownst to me, I would then proceed to be on the phone for the last hour and a half, being transferred around to five people (literally)! Not one of them could help me (except for a woman on the online team named Jamie - she at least tried her best, but even she couldn't find the account settings to even help me navigate changing them because it wasn't user-friendly to her either!) She called and talked to the Sales Team, who said they could help me, and when she tried to transfer me, she couldn't. She told me that I would, unfortunately, have to call them directly. I tried this, and then had to explain the entire story for the fifth time and when he went to 'transfer' me again, NO ONE even picked up on that line! He told me that no one was picking up and that he was going to try again! At this point, I am so fed up, that I decide to just hang up! I had wasted the last hour and a half, time that I needed for my own business, and it was now wasted. I will now be going with a different accounting software program, especially when you can't even get help when you need it. This is absolutely unacceptable in my eyes, and I am extremely disappointed. And it's too bad because multiple of us were going to sign up to start using their software.