QuickBooks Online is the perfect fit for us!!
Updated March 08, 2022

QuickBooks Online is the perfect fit for us!!

Kitty McClelland | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with QuickBooks Online

It is being used by myself and the COO of the company. We use it for just about everything.....banking, payroll, accounts payable, accounts receivable and payroll; as well as customer invoicing and receiving payments online.
  • Handles the quarterly taxes for us - or at least figures them for us and let's us know when they need to be paid (for those that QuickBooks Online can't electronically transfer)
  • I love the payroll feature too - sooooo easy to use and update!
  • The reports feature is very informative and easy to navigate.
  • Hopefully they will add the ability of Schedule K's into their online service
  • It's a positive impact on our business....it's pretty easy to use, or at least easy to teach someone new to use ;-)
There are pros to both - but the online version won due to the simple fact that if we have to shut down due to the pandemic, or there is an illness preventing us to work....we can work from home and still get everything accomplished!!

Do you think QuickBooks Online delivers good value for the price?

Yes

Are you happy with QuickBooks Online's feature set?

Yes

Did QuickBooks Online live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of QuickBooks Online go as expected?

No

Would you buy QuickBooks Online again?

Yes

I love all the features with QuickBooks Online - just wish it had a couple other things available to the user - Schedule K in taxes, ability to undo a bank reconciliation to fix things and a way to customize reports better. But overall it is really easy to use/learn to use, and I am very comfortable with it :-)
Overall, support has been amazing. Only had the one issue where I had to call 4 times regarding the change in our State Unemployment rate....but I finally got the right person on my last call ;-)
I don't have very much to say against QuickBooks Online. The only issue I had for a couple months was the fact that when the State of Washington lowered our Unemployment rate, it took 4 calls to QBO to finally get it changed and matching what the state website showed that we owed. Other than that....it has been great using QBO. I have used the desktop version in the past, and I have to admit....I really like the online version, especially with COVID-19 shut downs....I was able to work from home ;-)

QuickBooks Online Feature Ratings

Accounts payable
10
Accounts receivable
10
Cash management
8
Bank reconciliation
10
Expense management
8
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
10
Electronic tax filing
9
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
10
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
10
Order entry
10
Credit card processing
10
Cost of goods sold
10
Order Orchestration
9
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Pay calculation
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Dashboards
10
Standard reports
10
Custom reports
5
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Role-based user permissions
10
Single sign-on capability
Not Rated