Quickbooks Direct pay took over $16,000 and we have not been able to get it back for 3 months.

Again they have taken our $16,800 and will not even answer the phone or tell us where it is.

BEWARE!! If you use Quickbooks bill pay service, Intuit and the service provider Melio will take your money out of your account and put it in their account at Silicon Valley Bank and you may not get it back ever. My story, I paid a vendor with a check for over $16,000, supposedly the check was stolen and deposited into Chase bank. I tried for 3 months now to get Intuit or Melio to tell me where our funds are, show me an affidavit they filed, anything. Myself and our CFO have over 25 calls into each and over 10 emails, even threating to come to NY to get it straight with the owners. They do not answer the phone at Melio, maybe 1 in 26 times calling and they will not let you talk to anyone in their operations or other divisions. The customer service agents are just shields for their company. I called Intuit(whose name is on the check along with their phone number) one day and got a guy named Bright who told me that he had our $16k right there and he would process a refund to us and we never got it. Now Intuit says they don't know where the money is. If you don't understand that the money leaves your bank and goes into Intuit and Melio. Quickbooks staff does not even know how to describe what happens when you ask them.

BEWARE!! If you use Quickbooks bill pay service, Intuit and the service provider Melio will take your money out of your account and put it in their account at Silicon Valley Bank and you may not get it back ever. My story, I paid a vendor with a check for over $16,000, supposedly the check was stolen and deposited into Chase bank. I tried for 3 months now to get Intuit or Melio to tell me where our funds are, show me an affidavit they filed, anything. Myself and our CFO have over 25 calls into each and over 10 emails, even threating to come to NY to get it straight with the owners. They do not answer the phone at Melio, maybe 1 in 26 times calling and they will not let you talk to anyone in their operations or other divisions. The customer service agents are just shields for their company. I called Intuit(Intuit's name is on the check along with their phone number) one day and got a guy named Bright who told me that he had our $16k right there and he would process a refund to us and we never got it. Now Intuit says they don't know where the money is. If you don't understand that the money leaves your bank and goes into some form of a combination of Melio and Intuit account that you can not have access to after they take it from your account, you may end up still owing your vendor another $16,000 and not even know who to sue to get your money back because they play a shell game with your money!!