January 23, 2014
Score 5 out of 101
Radian6 is being used by our customer relations dept. to monitor customer compaints via social media. We log into Radian6 and filter through the posts to see if any pertain to the issues. For example we can see if a customer tweets about CDW in a positve or negative way
The ease of use: it would be more time consuming to retrain an area on how to use and monitor.