TrustRadius
Radian6 Review 11 of 29
"Radian6 review"
https://www.trustradius.com/social-media-monitoringRadian6Unspecified7.380101
Heather Gibala profile photo
January 23, 2014

"Radian6 review"

Score 5 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction

Radian6 is being used by our customer relations dept. to monitor customer compaints via social media. We log into Radian6 and filter through the posts to see if any pertain to the issues. For example we can see if a customer tweets about CDW in a positve or negative way
  • Searches for everything within the filter search.
  • Has to ability to block blogs.
  • Linking direct to the site where the post is listed.
  • When searching have the ability to mute certain users.
  • Being able to flag abusive users.
  • Better customer service.
  • Ability to put fires out before they start.
I have not used any of the other programs
The ease of use: it would be more time consuming to retrain an area on how to use and monitor.
It's difficult when users use the company name and you can't mute them because they use the company name