Overall Satisfaction with Raiser's Edge NXT
Raiser's Edge NXT is used in our college's Advancement Department by our frontline Gift Officers. It assists our Gift Officers in working with donors of our school.
- Ease of access for users, all of our Gift Officers enjoy using NXT on the road.
- Easy to understand information, NXT provides Gift Officers with the information they want/need in a way they can understand it.
- Helps keep us focused on proactive movements by showing us prospects and donors to connect.
- Ability to customize donor tags.
- Deep dive capabilities on all of the analyze charts (has been coming).
- Operational Efficiency
- Reduced IT expenditure due to cloud deployment
- Increased scalability due to cloud deployment
We have. NXT has equipped our Gift Officers to work on the go, specifically entering their actions. We've saved by moving to the cloud environment and appreciate the consistent support/updates which comes from that.
We benefit from Blackbaud's research products, analytics product, and most commonly the knowledge base and support staff.
Raiser's Edge NXT Support
Support is very responsive. The knowledgebase built in to the product is most usually comprehensive and provides what we need. When we do need to go to chat support I'm always pleased to work with friendly, give you the time you need support staff. It is not uncommon for a support team member to follow up to check in on an issue or after they've found more information.
Using Raiser's Edge NXT
Our team has found NXT to be very intuitive to the end user. With very little training, our on-the-road Gift Officers have been successful in figuring out NXT and using it to serve their work. They feel confident in NXT that they will find what they need. Our team is also pleased with the numerous other capabilities and pieces of information they can easily find in NXT to support their work.