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From a Blackbaud Raiser's Edge NXT Fan
August 17, 2021

From a Blackbaud Raiser's Edge NXT Fan

Russel Heskin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

[Blackbaud Raiser's Edge NXT] is being used by the University Advancement department to process donations, manage donors, track alumni engagement, and generally maintain contact with our tens of thousands of constituents. The analytics, wealth screening, and reporting capabilities included with [Blackbaud Raiser's Edge NXT] really take this product to the next level over our previous solution.
  • Gift reporting
  • Ease of use
  • Gift processing
  • Some features are limited to the not-user-friendly database view
  • Ease of switching between constituents
  • Faster loading of constituent information
  • More consistent and less time consuming reporting
  • More direct control, less bureaucratic red tape and wasted time
  • The product is expensive... but worth it
The advancement module of Ellucian Banner seems to have been created as an afterthought to the other modules (registration, finance, etc.), and therefore, it was weak in its ability to handle the needs of a robust fundraising operation. This is true of many similar systems, which is why [Blackbaud Raiser's Edge NXT] stands out, as it was designed for fundraising, and the integration to other systems works fine.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

Yes

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Yes

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

As can be expected, [Blackbaud Raiser's Edge NXT] is incredibly easy to learn and use from an end-user perspective; however, some of the more complex features that are typically only relevant to the system administrators require extensive training and time to set up. When it comes time to perform annual tasks, you have forgotten how to do something and have to relearn all over again. [Blackbaud Raiser's Edge NXT], however, is great in that it is so widely used within educational fundraising that new employees are often already trained.

Blackbaud Raiser's Edge NXT Support

The couple of times I've [needed] to reach out for support, the [Blackbaud Raiser's Edge NXT] customer service team has made it really easy. I can chat with them from within the product, send an email, call them on the phone, or visit their website, where they have knowledgebase articles about everything you could possibly imagine.

Using Blackbaud Raiser's Edge NXT

As an end-user, [Blackbaud Raiser's Edge NXT] is very intuitive and easy to use. When I first started using it, the simplicity confused me; because I was used to having to go through several steps to do something as simple and basic as looking up a constituent's email address. With [Blackbaud Raiser's Edge NXT], you type in part of the person's name, click on the right individual, and there it is.