Item: Trakstar Hire
Rating: 8
Author: Jo Young

Overall Satisfaction with Recruiterbox

Use Cases and Deployment Scope

Recruiterbox is being used by our organisation as applicant tracking and management software. It manages the process of every application to one of our roles, from sending in a CV via the web portal, through the selection process all the way up to the final hiring stages. We also use it to manage any prospective candidates who we are speaking to, but who have not yet applied for the role.

Pros and Cons

Pros

A very clean and easy to use interface - our team picked it up in no time at all and it has massively increased our productivity.
Excellent customer support - friendly, available, and knowledgeable 24/7 support.
Excellent ATM through the recruitment process.
Great "prospect' management - their widget for creating candidates from their LI profile is amazing.
Works "Out of the box" - you can create an integrated web page using their widgets which is professional looking and works wel.l

Cons

Duplicate candidates are a problem - a new candidate record is created every time someone applies for a role - which may be 20+ in our case. This means screening notes and candidate details are in multiple places.
Can't action more than one page of candidates at a time - so mass emailing etc is a pain.
Search results are poorly displayed - you can't sort them or export them.

Return on Investment

Huge improvement in productivity (we were previously using spreadsheets) and professionalism.
Standardised approach - it's easy to monitor what the team is doing and correct the process.
Ensuring communication to all candidates throughout the recruitment process.

Alternatives Considered

We are now considering moving away from Recruiterbox, with some reluctance, because of the duplicate candidate issue, and because we are struggling to keep it in sync with our mass mailer. We are 99% moving to iCIMS where this is all integrated.

Other Software Used

Eventbrite, Dropbox, Constant Contact

Likelihood to Recommend

Recruiterbox is a REALLY great tool for small to medium sized businesses, where there is no requirement for mass mailing, and where candidates are unlikely to apply for multiple roles. It is less appropriate if you want integrated CRM, or for recruitment businesses who need to manage a large database of CVs.

Trakstar Hire Feature Ratings

Comments

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Recruiterbox - so much to like - but a few small catches for some users