RingEX a great tools to help your company!
March 26, 2024
RingEX a great tools to help your company!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
RingEX is used as a platform in our main campaigns, managing our voice interactions (inbound & outbound) helping our company to raise the level of reliability and quality provided in our services to our associates. This RingEX platform helps us in managing our sales campaigns, resolving previous situations that arose with the previous system. With RingEX we have accurate reports and in a faster, simpler and more efficient way, where we can verify in time almost real, our strengths and weaknesses and whether to make decisions that help the productivity of our center.
- Reports
- Tracking
- Handle Voice Call
- Access to change campaigns for agents
- Interface should be friendly
- Can improve the dashboard
- Very positive since unlike the other systems used, with RingEX we have everything in the same system so it saves us money on using different systems.
- We can quickly monitor our performance in real-time and make better decisions that ultimately turn into savings.
- Dashboard helps us identify weak points on which we should focus to improve productivity.
We have consolidated three different platforms used in one (RingEX) this helped the costs, but very important the DATA, we have reliable reports, and we can use these for daily decisions, helping in our productivity, everything is measured and everything is reported In our line of business, by being more transparent we can obtain better results and satisfied customers. With this platform we have been able to grow and help our associates grow.
- LiveVox CCaaS and Five9
The reporting part and the easy implementation, as well as the support provided convinced us to make the transition and improve the services provided. A very important part is the data where we must support our decisions, without easy to download or create reports, it was all a nightmare, with RingEX we were able to adapt to our needs and have better control of our operations.
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes