Amazing Managed Backups for Managed Services Providers
March 26, 2018

Amazing Managed Backups for Managed Services Providers

Jon Heese | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Review Source

Overall Satisfaction with Rubrik

We are a Managed Services Provider and we use Rubrik as the centerpiece of our Managed Backup product set. We currently use it in 3 of our 30 sites, with plans to roll it out to our other sites in the next couple years. We have approximately 2800 objects (VMs, databases, servers) currently being protected by Rubrik. It replaced our legacy homegrown backup platform which was fragmented, decentralized, and aging.
  • The Rubrik API is central to the product
  • Rubrik backs up VMware-based VM very well
  • Rubrik is a growing company, which makes the personal interaction we have with their folks very rewarding and productive
  • The Rubrik product is still young (only a few years old), so it has some room to mature, specifically in the non-VMware backup space
  • Rubrik is a growing company, so sometimes it's difficult to build a relationship with tech support staff when you get a new person every time
  • Rubrik has allowed us to stop focusing on the minutiae of running a homegrown backup storage/orchestration product and focus on automation of the infrastructure/deployment instead
  • Rubrik has improved the performance of our backup jobs, allowing us to perform more backups with fewer resources overall
  • Rubrik has given our clients more choice in how backups function
Rubrik's API was more full-featured than Veeam's and CommVault's, and it doesn't require us to maintain a fleet of Windows servers (with patching and all that) to support the infrastructure. CommVault and Bacula Enterprise just didn't have the user interface and polish that we found in Rubrik. We also found that all three of the competitor's couldn't offer us the kind of business relationship that we got with Rubrik, being a much smaller company that is growing quickly.
Rubrik is great for anyone who is looking for a backup product to plug into an existing automation system, as its API is very full-featured (by design). Rubrik is not so great if you're looking for a drop-in replacement for a monolithic legacy backup platform like CommVault or NetBackup, because it doesn't yet have all of the rarely-used, esoteric features of those products.

Rubrik Feature Ratings

Universal recovery
7
Live recovery
10
Business application protection
7
Multiple backup destinations
8
Incremental backup identification
8
Backup to the cloud
8
Deduplication and file compression
8
Snapshots
10
Flexible deployment
7
Management dashboard
8
Platform support
8
Retention options
8
Encryption
10