ADP Services are a must have.
Updated March 11, 2024

ADP Services are a must have.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RUN Powered by ADP®

I use Run for all company Payroll and tax needs. Before RUN, the biggest problem we faced was figuring out and paying the company's taxes.
  • Job costing
  • Gives employees a chance to save for the future.
They are able to modify their taxes and get on board by themselves, saving me time to complete my other daily tasks.
I was able to run Payroll even when I was home sick.
ADP Run has a much more efficient and smooth Payroll processing system that provides a better price and personal help when needed.

Do you think RUN Powered by ADP® delivers good value for the price?

Yes

Are you happy with RUN Powered by ADP®'s feature set?

Yes

Did RUN Powered by ADP® live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RUN Powered by ADP® go as expected?

Yes

Would you buy RUN Powered by ADP® again?

Yes

They are efficient when it comes to Payroll and tax services but I have to manually job cost hours into Quickbooks.

RUN Powered by ADP® Feature Ratings

Pay calculation
8
Off-cycle/On-Demand payment
4
Direct deposit files
8

Using RUN Powered by ADP®

1 - Conner Construction uses Run to process payroll and keep employment records up to date. The office manager is the only one who uses the admin side of Run. When new employees are hired, they are able to onboard by themselves saving time for the office manager to complete their other daily tasks. Having taxes taken care of for the business is a huge help and we know everything is being filed right, eliminating the worry and stress of potential penalties and fees from the government for minor errors.
1 - Run has made the payroll aspects of our business efficient and quick. Hours are saved every week from the benefits of using ADP. I would not ever switch back to intuit quickbooks payroll services.
  • Payroll
  • Onboarding
  • Taxes
  • Efficient Reporting
  • Job Costing Hours
Great Customer service, efficient payroll services, taxes are taken care of, and competitive pricing

Evaluating RUN Powered by ADP® and Competitors

Yes - Intuit Quickbooks Payroll
Intuit had minimal services that were less cost effective than ADP, horrible customer service if you could actually get a hold of them, and office had to file all tax liabilities
  • Cloud Solutions
  • Ease of Use
ADP run allows me to access payroll related report as well as run payroll anywhere.
I would have gone through ADP from the beginning

RUN Powered by ADP® Implementation

Easy to switch to ADP Run
Change management was minimal - With the right product for a company, the company can save time and money
  • Having employee payroll info on two platforms for that year

RUN Powered by ADP® Training

Yes/ With customer support always available, I was able to figure out ADP run quickly and efficiently

Configuring RUN Powered by ADP®

I feel that the only thing that would be extremely beneficial for a lot of companies would be the ability to job cost hours in Run and have it integrated with bookkeeping software
No - we have not done any customization to the interface
No - we have not done any custom code

RUN Powered by ADP® Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
ADP has guided me through tasks that pop up, like wage garnishments, when I had little to k=no knowledge of the processes
Quick, efficient & knowledgeable customer service.

Using RUN Powered by ADP®

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Entering Payroll
  • Printing Reports
  • Onboarding New Em[ployees
  • No Job Costing That Integrates With Quickbooks
Yes - The mobile interface is as effective as the desktop version
Ease of use

RUN Powered by ADP® Reliability

Ease of access
Haven't had any availability issues thus far
Run always loads quickly and I haven't had any issues

Integrating RUN Powered by ADP®

  • Quickbooks Desktop
I wasn't able to automatically job cost hours between Run & QB so I am force to do it manually