Item: Sage Intacct
Rating: 10
Author: Connie Taylor

Use Cases and Deployment Scope

[Used] mainly by just the finance department. We have a few other departments that send in the time and expense data - but we are considering outsourcing this to a more useful tool that doesn't cost as much for the individuals to only use it for that purpose.

Pros and Cons

Community resources
User friendly
Easy to navigate
Reporting

Time and expense
Purchase order system
It seems that there are many parts of the product that would be better outsourced - it would be nice if it could just be completed in Sage
Setting up reporting

Return on Investment

Finance reporting is better and more immediate using Sage Intacct.
Not sure there is a positive ROI - the cost of having Sage Intacct is quite high.

Usability

The financial software we had before was very archaic and not user friendly. Sage is user friendly, the community is a great resource as well to help with issues that arise.

Support Rating

Support has been very useful and the response time is quick. There are some issues that they cannot help with unless you pay an extra amount. I wish there was a more inclusive assistance with issues.

Key Insights

Do you think Sage Intacct delivers good value for the price?

Yes

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

Yes

Did implementation of Sage Intacct go as expected?

Yes

Would you buy Sage Intacct again?

Yes

Sage Intacct Automation

Our organization has benefited from the core financial processes of Sage Intacct. The financial process is easy to use and user friendly. We have benefited for example by being able to data enter the A/R information and Sage creating an invoice all in one step. Also, the end reporting has been very effective after the data is input.

Sage Intacct Extensibility

We currently only use the time and expense management module. This module has not been as effective for us since most of our users for this module only use Sage Intacct to input expense reimbursement. We are considering reviewing third party software for this function.

Sage Intacct Configuration

7 - We had hired CLA for our implementation to Sage Intacct. I don't think we would have been able to implement Sage Intacct without a vendor to assist. With that being said...We still have an outstanding issue with the way that our AP was implemented and balancing. I have been working with CLA to get this resolved (1 1/2 years after implementation). CLA has been slow to respond.

Alternatives Considered

MIP Fund Accounting (formerly Abila MIP)

MIP was not user friendly and there were a lot of reporting functions that we could not use effectively and was still using an excel spreadsheet.

Likelihood to Recommend

Sage Intacct is well suited and easy to use for our financial purposes. I like the fact that there are outsource options for our needs. I do wish that for the price we pay for our Sage Intacct use that we did not have to outsource and therefore add costs.

My experience with Sage Intacct

Overall Satisfaction with Sage Intacct