Item: Sage Intacct
Rating: 8
Author: Talha Shahzad

Use Cases and Deployment Scope

We use Sage Intacct as our financial management system (payments processing, staff timekeeping and expenses, project financials, and financial reporting). I use Sage Intacct for all of the above. I am a daily user of the payment processing section, and I would like to expand upon this a bit. Sage Intacct offers end-to-end integration for payments, beginning from vendor creation, to payment uploading, to reviewing payment reports. I find this most useful and largely error-free.

Pros and Cons

Payment processing (esp. ability to duplicate similar payments)
Staff timekeeping
Project reporting

Vendor creation module.
Reporting module (can be more user friendly.)
Overall, helpful tips can be added to the software to help new users. I learned mostly by trial and error.

Return on Investment

Time keeping has been on target
We have been able to keep track of large payments through this

Sage Intacct Automation

I am [a user of the program] and hence do not have to interact with general ledgers or accounts payable/receivable. However, I do work with our Accounts Payable team, particularly on vendor creation. Sage Intacct does an OK job on it, but I believe it can be a bit more user-friendly. Perhaps, part of the issue is that our own staff codes this module, and hence sometimes bugs can occur.

Sage Intacct Extensibility

We do use project accounting and time and expense management modules. Project accounting is quite key since we have multiple projects going on at any time. Sage Intacct helps us keep an eye on the detailed financials for each project. For time and expense management, we mandate filling of staff timesheets on Sage Intacct for all staff. This helps us manage staff time and charge to each project accordingly.

Sage Intacct Configuration

As I have mentioned, I am not a finance user and hence do not have to do [many] configurations. But I have been impressed with Sage Intacct's ability to configure reporting views and payment processing views. For these configurations, I was able to do them on my own without using a vendor.

Key Insights

Do you think Sage Intacct delivers good value for the price?

Yes

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sage Intacct go as expected?

I wasn't involved with the implementation phase

Would you buy Sage Intacct again?

Yes

Alternatives Considered

SAP Business One

As I have mentioned, I am not a finance user, and I did not participate in the selection process. I was using SAP at a previous organization. Although the two are quite similar in my experience, I believe Sage Intacct has an edge in terms of being more user-friendly.

Other Software Used

Microsoft Teams, Webex Meetings, OneDrive

Likelihood to Recommend

As I have mentioned, Sage Intacct does a very good job of raising payments. I raise about 10-15 payments each week using Sage Intacct. The functionality to use a prefilled duplicate payment option is very helpful for recurring payments. I can select an old payment and modify it with new financials, attach new supporting documents and it is ready to go. This is a time-saver as raising a payment from scratch can take more time. Sage Intacct can do a bit more in adding tips or 'to do' videos as not all functionalities are intuitive and new users may find them difficult to understand. I myself learned mostly by trial and error.

Sage Intacct from a project manager perspective

Overall Satisfaction with Sage Intacct