Poor customer service, outrageous pricing, horrible AP, powerful product
May 09, 2023
Poor customer service, outrageous pricing, horrible AP, powerful product
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Sage Intacct
We use Intacct in as a multi-entity accounting package for all GL, AP, AR, and financial reporting purposes.
- Powerful, sophisticated reporting capabilities
- Integrates with numerous softwares
- Accounts payable may be the worst for any accounting package I've ever used
- General ledger
- Reporting is powerful, but difficult
- In my experience, customer service is essentially non-existent
- In my opinion, pricing is unreasonable; we had a 45% increase year-over-year for same services
- Problem and bug resolution time is unreasonable; often takes months to resolve issues.
- In my opinion, training and support are very poor; the subscription and exhorbitant fees does not provide any worthwhile software support.
- Negative ROI; cost is over 100x our previous software with negligible benefits
I have not experienced any automation beyond what any basic accounting package would provide.
We have just implemented multi-entity accounting in Intacct and it has not been a positive experience. Hopefully we can find a third party professional company to assist us with this because Intacct is has provided no worthwhile support.
Do you think Sage Intacct delivers good value for the price?
No
Are you happy with Sage Intacct's feature set?
No
Did Sage Intacct live up to sales and marketing promises?
No
Did implementation of Sage Intacct go as expected?
No
Would you buy Sage Intacct again?
No
Sage Intacct Feature Ratings
Using Sage Intacct
40 - C-level, accounting, AP, operations.
2 - 2 CPAs with minimal Intacct experience
- GL
- AP
- Financial reporting
Evaluating Sage Intacct and Competitors
Yes - We replaced Successware 21 with Sage Intacct. Our organization outgrew our previous software. Latency issues were crippling our operations.
- Integration with Other Systems
Our other primary software only worked with QuickBooks and Intacct for accounting. Quickbooks did not provide the security and access we required, so we had no choice but to use Intacct.
Choose another primary operational software that works with other accounting packages other than Intacct.
Sage Intacct Support
Pros | Cons |
---|---|
Good followup Problems get solved Kept well informed Quick Initial Response | Slow Resolution Less knowledgeable Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care |
No, our experience with their support has been so poor that we have no confidence and cannot justify paying more when they don't seem to care at all about their customers beyond collecting fees.
Yes - Some have been resolved, some not, never in a timely fashion. Most all of our issues have taken months to resolve.
Whenever I have asked for a quote on additional products, they have responded within minutes. Any problem that does not generate additional fees for Intacct is of extremely low priority.
Using Sage Intacct
Pros | Cons |
---|---|
Well integrated Consistent | Do not like to use Unnecessarily complex Difficult to use Requires technical support Slow to learn Cumbersome Feel nervous using Lots to learn |
- Creating chart of accounts
- Designing dimensional reporting