This was good enough when we bought is several years ago, but by today's standards there is a lot to be desired.
June 17, 2024

This was good enough when we bought is several years ago, but by today's standards there is a lot to be desired.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

We are a multi-entity and multi-currency organization. We are a UK company with subsidiaries in the US and Spain. We make and receive payments in USD, Euro and GBP. We use Sage Intacct as our ERP for all entities. We do our monthly and annual accounting and use it to create financial statements.

Pros

  • Multi-entity, we are able to track everything across our organization.
  • Multi-currency, we are able to track our transactions in the currency they are made in.

Cons

  • Integrations with Sage Intacct are a slow and tedious process. We set up an integration with subscription control software, and Sage Intacct's attitude and delivery were well below expectations.
  • The cost of the software is high compared with more modern competitors on the market.
  • Our account manager messages us once a year to set up a call to tell us they are increasing the price for no reason and doesn't seem to care when we ask for an explanation behind the rise in cost.
  • Moving to Sage originally brought our accounting to a more professional level and allowed us to meet certain standards.
Thanks to this tool or any other ERP, we have reduced the team's headcount while still delivering vital business information. This has reduced the company's overall cost and allowed us to be more efficient and compliant.
We use Sage Intacct to manage our accounting across five separate entities within one group in three different countries. The product has been beneficial for us because it allows us to deliver our statutory accounts for the consolidated group as well as the accounts for the individual companies. This has made the process more efficient and transparent.
The product is average in terms of configuration. We have been able to do everything we need to do; however, sometimes, finding certain settings is less intuitive than one hopes for. There is nothing particularly bad about the configuration, but it is not impressive. I think it can be improved.
Stripe's interface is much more modern and intuitive. It also allows for logging in from multiple devices simultaneously while maintaining a high level of security. I feel that Sage Intacct is still behind the times compared to other tools we use, like Stripe or Chargebee.

Do you think Sage Intacct delivers good value for the price?

No

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sage Intacct go as expected?

I wasn't involved with the implementation phase

Would you buy Sage Intacct again?

No

The integration process with other software is something from the 90s. We had an integration manager who didn't seem to have any answer for us and instead had to refer everything to a technical team who would take days to get back to us. On top of that, we were being charged per hour for this person to tell us they didn't have any answers. In the end, the integration was only possible due to the help of the other software team, who were proactive and wanted to find solutions and were not charging us per hour for the integration. In my opinion, this is a shockingly low level of customer service and a complete lack of value being brought to the conversation.

Sage Intacct Feature Ratings

6.5
Accounts payable
6
Accounts receivable
6
Cash management
6
Bank reconciliation
6
Expense management
6
Fixed asset management
6
Multi-currency support
9
Multi-division support
9
Regulations compliance
6
Self-service portal
6
Global Financial Support
6
Intercompany Accounting
9
Journals and Reconciliations
6
Enterprise Accounting
6
Configurable Accounting
6
Centralized Rules Framework
6
Standardized Processes
6
6.0
Inventory tracking
6
Location management
6
6.0
Pricing
6
Order entry
6
Credit card processing
6
End-to-end order visibility
6
Payroll Management ()
Not Rated
6.0
Dashboards
6
Standard reports
6
Custom reports
6
Customization ()
Not Rated
6.0
Role-based user permissions
6
Single sign-on capability
6

Comments

  • Gillian Symington | TrustRadius Reviewer
    Gillian Symington
    (Vendor Representative) commented a year ago
    Thank you for taking the time to leave a review of Sage Intacct. While it is great to hear that you find the multi-entity features afforded by Sage Intacct to be useful and that it is an ERP tool that has increased efficiency and compliance, it is disappointing to hear that service may have not met your expectations. Sage Intacct offers seamless integrations and extended capabilities via Intacct modules and our direct customers have regular support from our dedicated Customer Success team. I would appreciate it if you would send me some more information so that we can explore your experience more and hopefully put things right, please email me at sage.champions@sage.com Thanks, Gill Gillian Symington Customer Advocacy Director

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