Good software.
August 11, 2024

Good software.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

Sage Intacct is our primary financial reporting system. It is also used for all AR and AP functions. We use the dashboard functionality for various statistical and financial accounts.

Pros

  • Flexibility with custom built reports.
  • Revenue recognition automated entries.
  • Customizable dashboard options.
  • Dimensionality usage that ties transactions to different account groups.

Cons

  • Out-of-the-box reports often work correctly, and customer support rarely can troubleshoot without escalating to paid advisory services.
  • Inflexibility in editing sent invoice info like company address and inability to back out payment and edit an invoice amount.
  • The initial launch was not successful despite a paid integration package. Key items such as P&L and bank reconciliations were not consistently available for months after the project "closed." More project hours had to be purchased to complete these items.
  • Yearly rate increases.
  • Automated revenue recognition has allowed new product lines to be added without expanding the accounting staff.
  • Live dashboard reports have saved hours each month in recurring report requests.
Recurring scheduled GL entries, as well as automated invoice penalties and tax calculations, have saved at least a dozen hours a month.
Contract management is our most used feature. As a new SAAS provider, we have been able to set up automated revenue recognition and invoice schedules that do a lot of the heavy lifting for our new accounting methods. I particularly like the customization of preset billing schedules, as that is an often-negotiated feature of our clients. Before Sage, we always had to have calendar reminders for irregularly scheduled invoices, but now Sage can schedule them.
We hired Sage for the initial implementation period of about six weeks. Several key issues were identified but not addressed during that time period, and it took several months and additional consulting fees to straighten them out.
Quickbooks is obviously simpler to use and has a lot more editing capability on the fly with reports and invoices. As it is such a widely used product, there are more answers available online. Sage has a more robust customization ability with report building and can automatically recognize revenue through the contract module. It also plugs in and works smoothly with sales tax collection.

Do you think Sage Intacct delivers good value for the price?

No

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sage Intacct go as expected?

No

Would you buy Sage Intacct again?

No

Sage Intacct makes sense for a multi-entity company that values automation over flexibility. It works well with a robust accounting department that has the manpower to use all of its features. It will not be cheap, and there will be additional fees than quoted.

Sage Intacct Feature Ratings

7.5
Accounts payable
7
Accounts receivable
7
Cash management
8
Bank reconciliation
9
Expense management
Not Rated
Fixed asset management
7
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
7
Electronic tax filing
9
Global Financial Support
Not Rated
Intercompany Accounting
6
Journals and Reconciliations
9
Enterprise Accounting
7
Configurable Accounting
7
Centralized Rules Framework
7
Standardized Processes
7
Not Rated
Inventory tracking
Not Rated
Location management
Not Rated
Order Management ()
Not Rated
Not Rated
Reimbursement management
Not Rated
6.3
Dashboards
8
Standard reports
2
Custom reports
9
9.0
API for custom integration
Not Rated
Plug-ins
9
9.0
Role-based user permissions
9

Comments

  • Bethany McDermott | TrustRadius Reviewer
    Bethany McDermott
    (Vendor Representative) commented a year ago
    Thank you for sharing your experience with Sage Intacct. We're glad to hear about the positive aspects you've highlighted, such as the flexibility and customization options. We acknowledge the concerns raised regarding our out-of-the-box reports and the initial launch challenges. Continuous improvement is our goal, and your feedback is instrumental in guiding our efforts. We're committed to resolving these issues and enhancing our support to ensure a more seamless experience. For further assistance or to discuss these matters in more detail, please don't hesitate to contact our support team. We value your input and are here to help. Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews

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