Sage Intacct Buyer Be Ware
Updated May 22, 2025

Sage Intacct Buyer Be Ware

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

We use it to manage all our accounting functions, billing, ap budgeting etc.
As we are a SAAS Company we use it to manage our customer subscriptions.
We also use it for our financial reporting, cash management etc.

Pros

  • AP
  • Bank integration
  • not much else

Cons

  • Contracts management
  • The user friendliness of all their modules
  • Customer support
  • Packaged financial statements
  • integrations
  • user interface
  • almost everything they do
  • Poor ROI
  • Cost to implement was outrageous in my opinion
  • I feel a very little positive impact
I feel not at all as their automation doesn't work as advertised and is cumbersome to set up and maintain. Not a great product in my opinion.
We use contract management and it is the most cumbersome convoluted system I have ever seen basically. Prior to Sage Intacct we used Maxio together with QuickBooks and it was way better including Maxio's integration with Salesforce. The reporting was better everything about it was better and more user friendly.
We did our own implementation and our experience was horrible, their implementation specialists didn't seem to have a clue, gave out wrong information and caused us so spend a lot of time fixing what they screwed up in my opinion. From my experience they charge you an implementation along with your first year's subscription but what they don't tell you is their implementation will take three months so your real cost is their fee and the first three month's subscription you can't use as you are not live.
We selected Sage Intacct because I used it before and thought it was ok then and based on their sales pitch thought they had come along way from their earlier short comings, I feel I was wrong and their sales rep was convincing. Nothing that he indicated had been improved in my opinion.

Do you think Sage Intacct delivers good value for the price?

No

Are you happy with Sage Intacct's feature set?

No

Did Sage Intacct live up to sales and marketing promises?

No

Did implementation of Sage Intacct go as expected?

No

Would you buy Sage Intacct again?

No

From my experience, nothing about Sage Intacct is well suited. I believe it's cumbersome to use not intuitive and frankly doesn't work very well. Customer support if frankly inconsistent at best, their implementation from our previous system was horrible, just all around disappointed in what they are.

Sage Intacct Feature Ratings

1.5
Accounts payable
1
Accounts receivable
1
Cash management
4
Bank reconciliation
4
Expense management
1
Self-service portal
1
Global Financial Support
1
Journals and Reconciliations
1
Configurable Accounting
1
Centralized Rules Framework
1
Standardized Processes
1
Inventory Management ()
Not Rated
1.0
Pricing
1
Order entry
1
Credit card processing
1
End-to-end order visibility
1
Payroll Management ()
Not Rated
1.0
Dashboards
1
Standard reports
1
Custom reports
1
1.0
API for custom integration
1
Plug-ins
1
Security ()
Not Rated

Comments

  • Bethany McDermott | TrustRadius Reviewer
    Bethany McDermott
    (Vendor Representative) commented a year ago
    Thank you for your feedback. We're sorry to hear about your experience with Sage Intacct. We take your concerns seriously and are committed to improving our services. Please reach out to me directly if you would like to discuss further, my email is bethany.mcdermott@sage.com. Your insights are valuable to us as we strive to enhance our product. Thanks, Bethany McDermott Sage Customer Marketing Manager - Reviews

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