Salesforce is for you!
August 03, 2018
Salesforce is for you!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Analytics Cloud
Salesforce is being used across the company in many different departments. We currently use it for managing leads coming into our data base in order to properly assign them to business development executives. Our sales and renewals team also use sales force to track current deals, updated interactions, and evaluate a leads possible return. Marketing also uses this application to track what products and campaigns they have interacted with and where in the buyers journey they are.
- The application keeps track of all historical interactions and actions the lead or customer has taken, this makes it easy for anyone to see what has been done.
- The application can be integrated into almost any automation tool which opens the door to a wide variety of different ways we can interact with our customers and potential customers.
- The integration process, though it integrates with nearly all outside tools, is quite daunting and tends to slow down any project that involves integration (at the beginning, once it is set up it performs exceptionally).
- Generating reports and finding data as a new user can be quite difficult at times, the data it pulls is of great quality but getting there takes quite a bit of practice and patience.
I had previously used Kronos at a past employer, though it got the job done, it was not near as up to date and felt "clunky" in use compared to Salesforce.