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Not so great, especially when it's time to reinvent yourself
September 23, 2020

Not so great, especially when it's time to reinvent yourself

Omar MAES | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Modules Used

  • Data Cloud for Marketing

Overall Satisfaction with Salesforce Marketing Cloud

It was used mainly for the company to gather intelligence about our clients and try to segment them and push offers accordingly to what we could expect them to be interested in. The software helped us to gain some good clients and achieve more deals while focusing more on getting new partners in.
  • Segment client audience.
  • Assign account manager dynamically.
  • Expensive in the long run.
  • Expensive setup to get the maximum of the software.
  • Return of high spenders.
Much more expensive and difficult to change from the initial setup. Needs to be used as a powerful tool and gather as much data as possible from the start as the cost-saving here should not be your driver to get that software in the first place. Others are cheaper and easier to change while in it.

Do you think Salesforce Marketing Cloud delivers good value for the price?

No

Are you happy with Salesforce Marketing Cloud's feature set?

Yes

Did Salesforce Marketing Cloud live up to sales and marketing promises?

No

Did implementation of Salesforce Marketing Cloud go as expected?

No

Would you buy Salesforce Marketing Cloud again?

No

Well suited: The software is particularly well suited if you can draw a map of what would be your clients and their consumption patterns beforehand. If you have a business model which might change drastically with the introduction of a new product or service you may find the transition quite expensive to build in the software.

Salesforce Marketing Cloud Support

The support is almost inexistent. We have been requesting help from them a few times without success. The overall strategy of Salesforce is to provide jobs to an army of consultancy firms dedicated to integrating Salesforce solution rather than providing a sometimes simple answer to basic user questions. Frustrating, especially when you try to make the solutions work for your own needs which can change from time to time.

Using Salesforce Marketing Cloud

Certainly, the best part of the software, the insight of this part can help a lot to gather new trends to effectively achieve new deals and perform better overall. Is it worth the cost of the rest of it, it is a question still in the open for us while we are trying other competitor DMP.