Play it safe with Salesforce.com
April 17, 2023
Play it safe with Salesforce.com
Score 7 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- SalesCloud
- Chatter
Overall Satisfaction with Salesforce.com
Use Sales Cloud for most companies to primarily drive their lead to cash processes. My efforts include configuration, automation, process, data integrity, reports and dashboards, and integrations w other tools.
- Provides flexibility for one to customize for any given business and/or sales process
- Many ways to create automation and a good user experience
- Forecasting options continue to grow
- Easily provide ability to manage to quota
- Lightning report builder is a time suck when compared to classic esp when selecting and moving fields around
- Support often skips over the detail provided in support tickets and then calls or emails to schedule a call without trying to troubleshoot first.
- For a long time, help articles did not have last updated date so couldn't rely on info being provided
- They release and hype up new functionality before it is released when it is only half baked and not polished
- The latency to.view recent configuration changes in lightning s just too long. It takes 15 hard refreshes and still sometimes doesnt work.
- Flow error messages are just not intuitive for avg user. Depending on your profile you should have option for simplified error message or elaborate one
- Personally think getting rid of profiles and replacing with permission sets is a terrible idea. We now have to consider 1000 permissions for each user rather than just look at their function
- When end users adopt the way SF had intended the tool to be used, I have seen revenue and productivity soar.
- No Salesforce guidance unless pay extra for it. Premier support is 15% of overall spend which is outrageous when only 3 people or less at an entire company would ever use it and even then the support team does not know your business. One would think a customer success rep would be assigned to each account and provide regular assessments for the money people pay per license with or without premier support. Unfortunately, you get nothing.
There are always pros and cons, but SF is a leader for a reason. I would argue Salesloft is the best cadencing tool out there though. Much of it comes down to support. Sadly, when companies grow their support often suffers.
Do you think Salesforce Sales Cloud delivers good value for the price?
Not sure
Are you happy with Salesforce Sales Cloud's feature set?
Yes
Did Salesforce Sales Cloud live up to sales and marketing promises?
No
Did implementation of Salesforce Sales Cloud go as expected?
Yes
Would you buy Salesforce Sales Cloud again?
Yes