Great Product for B2B Sales!
April 28, 2022

Great Product for B2B Sales!

Harrison Pershing | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Commerce Cloud

My organization uses Commerce Cloud in unison with the Sales Cloud to help perform and optimize all selling and marketing efforts for our company. We have a massive organization and this platform helps us engage with our audience. It allows our team to keep track of their efforts and see where they are at relative to where they want or need to be.
  • Engages Users
  • Displays Information Perfectly
  • Improves Communication
  • Marketing Campaigns could have more functionality
  • Integration into Other Systems
  • Connection to Social Platforms
  • Extremely positive
  • We recommend all things Salesforce
  • Would purchase again
We also explored Shopify and thought it did a pretty good job of what we were looking for. I think the thing that really sold us is that we already have Salesforce Sales Cloud and Marketing Cloud so this was an easy addition for us to make. It's a lot easier to have all our systems integrated.

Do you think Salesforce Commerce Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Commerce Cloud's feature set?

Yes

Did Salesforce Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Commerce Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Commerce Cloud again?

Yes

Salesforce CPQ (formerly SteelBrick), Tableau CRM (formerly Einstein Analytics), Salesforce Service Cloud
I think it's well suited for most marketing efforts and campaigns. The integration into Salesforce Sales Cloud is extremely useful for all sales and marketing users to track all potential leads that could be potentially converted. The inclusion of Einstein Analytics is also extremely useful and helps give our users new ideas about when to best reach out and how to reach out to the leads.

Salesforce Commerce Cloud Feature Ratings

Product management
8
Bulk product upload
8
Branding
7
Mobile storefront
10
Product variations
10
Website integration
7
Visual customization
7
CMS
9
Abandoned cart recovery
9
Checkout user experience
10
eCommerce security
9
Promotions & discounts
9
Personalized recommendations
9
SEO
8
Multi-site management
10
Order processing
8
Inventory management
10
Shipping
8
Custom functionality
9