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SF Community Cloud as Makeshift Intranet
October 15, 2019

SF Community Cloud as Makeshift Intranet

Taylor Martz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Community Cloud

It's being used by the entire company and operating as a shared intranet space for employees to connect and see updates from the company and other employees in various departments around the organization. Employees automatically have it set as their home page and see it first thing when they open a new tab in their internet browser, prompting them to check out what's new.
  • Shows real-time updates.
  • It allows for separate governance plans.
  • It can be used widely across an organization, simply.
  • Easy to use interface.
  • The document hierarchy and storage was difficult to navigate at times.
  • Accessing the community dashboard was tough as it is hidden in the back-end.
  • Out of the box layout, not as much customization as we would have liked.
  • Bonded employees together to create a stronger culture.
  • Created opportunities for real-time updates to move quickly.
  • Assisted with rebranding efforts and rolling this out wide-spread for our sales staff to assist customers smoothly.
I did not select Community Cloud, but since we had the Salesforce platform it was preferred to use this instead of Office 365. I currently use SharePoint at my new organization and there is a much higher level of participation, customization, storage, and synchronicity among users and our employees within the company.
Salesforce's customer support was great! We didn't get much one-on-one attention for Community Cloud specifically but for the Salesforce platform in its entirety, it worked well for us. I wish there was a designated support agent for the Community Cloud. We had some really tough specific questions and had to keep getting passed along to another agent. It got tiring.

Do you think Salesforce Experience Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Experience Cloud's feature set?

Yes

Did Salesforce Experience Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Experience Cloud go as expected?

Yes

Would you buy Salesforce Experience Cloud again?

Yes

It worked well for our company intranet but is not the best solution available. It was great for a homepage and real-time updates. The governance setup was nice. It was not great for a lot of admins - was easy to get confused if you have not been properly trained. It was a little boxy so it's not great for customization (unless our SF Admin team was just not adept at coding).