Salesforce but with a UI facelift
December 18, 2018

Salesforce but with a UI facelift

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Salesforce Lightning

It really depends on the individual using it. I've attempted to use Salesforce Lighting a few times, but I prefer the classic version to the Lighting version. Some departments within our organization have switched over, but the majority have remained on the classic version. I'll admit, it's difficult switching after using the classic version for over 5 years.
  • A simplified, clean user interface.
  • For me, the setup is more organized than before.
  • The assistance feature on the home page is a nice touch.
  • Lightning doesn't seem a customizable as the classic version.
  • Overall, the biggest change is simply the UI. Other than that, it doesn't motivate you to switch over if you prefer the classic version.
  • Not all integrations with Salesforce are Lightning-ready.
  • When attempting to switch, there has been an adjustment period; instead of dealing with that, I've continued to use the classic version.
  • Ultimately we'd like to create a custom view for our team which will help with user adoption.
  • The UI has improved greatly, so it's a lot nicer to work within the Salesforce environment once you adjust to the change.
Salesforce Lighting is comparable to the competition, but the thing about Salesforce Lightning is that they allow you to really customize the environment within which you are working. Plus their app exchange has many other systems that you can connect to and automate, which is a huge benefit when looking to customize this for your team/business.
It doesn't differentiate itself much from the classic version other than the UI. Because of that, I've been hesitant to switch as I'm already comfortable using the classic version and it doesn't motivate me to make the jump. It's possible that there are features that I'm missing out on that perhaps Salesforce could do a better job of educating me on.