Get your head in the cloud!
December 28, 2018

Get your head in the cloud!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Commerce Cloud

We use this application to track sales and support for our clients. Our support teams use it as a ticketing platform to initiate, track and follow up with clients on issues they may be having with our various products. Our sales team uses this to track sales and potential sales. My team uses Salesforce to track setups for clients using our LMS.
  • It's easy to find accounts in the application - for that I am grateful!
  • Most of the issues we have are clearly user errors and not problems with the application itself.
  • I don't find Salesforce to be terribly intuitive. That is my main complaint. But, to be fair, I don't use many of its functions myself and it may just be me that is the problem (though I am unsure).
  • Well, I'm not really the person to answer this question but I know that our entire workforce is now using it and so far what I'm hearing is positive.
  • For my particular team, it provides us with the numbers we need.
I have only ever used one iteration of Salesforce.
Tracking sales and/or potential sales seems to be something it is well suited to do. Ticketing - following "cases" - may be something it is not quite as well suited to do.