Salesforce - A must for any sales organization who takes themselves and their customers seriously!
February 27, 2020

Salesforce - A must for any sales organization who takes themselves and their customers seriously!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Lightning Platform (formerly Salesforce App Cloud)

We use SLP as the backbone of our entire sales cycle. All other programs that different teams use are fully integrated with SF thereby providing a seamless experience across the organization.
We are able to track the progress of accounts, contacts, and leads from the marketing stage/nurturing right through to after sales service.

Pros

  • Integrates with other programs I use.
  • Stores info in a coherent manner.

Cons

  • Could work on more integrations possibly LinkedIn.
  • Sometimes mapping is not seamless and there are glitches.
  • Has allowed us to manage accounts correctly eliminating duplication.
  • Has been the backbone of our growing sales org.
I use both. SF is the constant through the organization and I receive leads into SF and pass on opportunities through SF.
SL is better for internal processes within business dev.
I am not involved in this.

Do you think Salesforce Lightning Platform delivers good value for the price?

Yes

Are you happy with Salesforce Lightning Platform's feature set?

Yes

Did Salesforce Lightning Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Lightning Platform go as expected?

Yes

Would you buy Salesforce Lightning Platform again?

Yes

Well suited to track an opportunity from inception across the entire sales process until closure and after sales.
Less suited for specific parts of the sales cycle, e.g. marketing and sales dev.

Salesforce Lightning Platform Feature Ratings

Ease of building user interfaces
7
Scalability
9
Platform management overhead
7
Workflow engine capability
8
Platform access control
7
Services-enabled integration
8
Development environment creation
8
Development environment replication
8
Issue monitoring and notification
9
Issue recovery
8
Upgrades and platform fixes
8

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